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Terms And Conditions

Skyline Enterprises Limited is a New Zealand owned company.

All pricing is displayed and charged in New Zealand dollars and includes relevant taxes. Skyline reserves the right to alter published prices at any time.

When a credit card is used to purchase Skyline products, the same card must be presented on arrival at Skyline. If the holder of the credit card is not present, then the customer may be asked to provide sufficient evidence from the cardholder to secure the booking.

Gondola tickets are sold on a per-ride basis rather than an exclusive cabin ride. Skyline reserves the right to fill cabins to maximum capacity (10 passengers in Queenstown, 8 in Rotorua).

Luge rides are subject to a strict code of conduct. Height restrictions apply to accompanied children.

Skyline reserves the right to refuse entry and may ask those who break the code of conduct to leave without a refund.

Please note that age/ height restrictions apply for children to ride the Luge solo.

Online Purchase Refund Policy

Gondola and Luge

  • Tickets can be redeemed on any day within this period, no advance reservation is required.
  • Tickets that have expired are non-refundable.

Stratosfare Restaurant and Bar

  • You will be requested to provide credit card details to secure your booking. If you decide not to, your booking will not be confirmed. To avoid disappointment, we recommend providing your credit card details or prepaying for your booking.
  • Alternatively, if you have made a reservation without payment: The supplied credit card details are only held to secure your booking. You may make the payment on arrival at the Gondola base ticket office.
  • Tickets/ vouchers are valid for 6 months from the date of purchase.
  • For reservations cancelled or amended (date/ numbers) within 24 hours of your booking, a 100% cancellation fee will apply.
  • If you have booked a specific date and time within the 6-month period, we require 72 hours’ notice for amendments or cancellations.
  • Bookings are fully refundable and amendable provided cancellation/amendments are made no less than 72 hours before expected arrival.
  • Cancellations to Christmas Day and New Year’s Eve bookings prior to 21 December will incur a 10% cancellation fee. Cancellations made after 20 December will not be entitled to a refund and a 100% cancellation fee will apply.
  • In the event of a ‘no-show’, a 100% cancellation fee will apply.
  • Skyline Queenstown/ Rotorua reserves the right to cancel your booking in writing to your nominated e-mail address a minimum of 30 days prior to your reservation date. All cancellations will be granted a full refund.
  • To guarantee yourself a window seat please choose our Premium Dining option. The package includes a house drink (soft drink, beer, wine or any of our cocktails), unlimited Brita still or sparkling water, and best of all – a guaranteed window seat!

Please note that there is limited availability of upgrades for each sitting. Should you wish to upgrade to the Skyline Queenstown Premium Dining Experience, and this is not available online anymore, please book the standard Gondola and Dinner package and email us or call us on +64 3 441 0085 to inquire about the upgrade.
For Skyline Rotorua, please email us or call us on +64 7 347 0027.

Gondola + Lunch/ Gondola + Dinner

Adult: 15 years +, Child: 5-14 years, Infant: 4 years and under (free of charge).

Family pass applies to 2 adults and up to 3 children. Please select if you are a family with 2 Ad + 2 Child or 2 Ad + 3 Child.

Bookings are fully refundable provided cancellation is made no less than 72 hours prior to arrival. Advance reservations will ensure availability on your chosen date. Reservations are made on the understanding that window seats cannot be guaranteed.

Gondola + Lunch + 3/ 5 Luge rides

Adult: 15 years +, Child: 5-14 years, Infant: 4 years and under (free of charge).

Includes Buffet Lunch, return gondola and 3 / 5 luge rides. Luge rides are non-transferable and sold on a per-person basis. Tandem Luge rides are available onsite for an additional price for children riding with a paying adult.

Bookings are fully refundable with 72 hours notice. Advance reservations will ensure availability on your chosen date.

Children & Infants must be accompanied by a paying adult at all times.


Please note, we have a ‘No Translation’ policy in place on our English speaking stargazing tours. Therefore, out of respect for your fellow guests, we ask that you please refrain from conducting translations to any friends or family on the tour. If you are concerned about this policy, please feel free to contact us. Japanese and Chinese speaking tour guides are available upon request.

Gondola Annual Passes

Gondola Annual Passes are strictly non-refundable and non-transferable (see Rotorua and Queenstown conditions of use). Annual passes are valid for 12 months from the date of first use.

Paraglider Annual Pass

Paraglider Annual Passes are strictly non-refundable and non-transferable (see Queenstown conditions of use). Annual passes are valid for 12 months from the date of first use.

Mountain Bike Passes

Special refund policies apply to all Mountain Bike Passes (see Rotorua and Queenstown terms and conditions). Season passes are strictly non-refundable and transferable.

Gift Vouchers

Gift vouchers are valid for up to 6 months from the date of purchase. They are non-refundable and fully transferable.

Please note: if you wish to purchase separate gift vouchers these must be done as separate transactions.

Skyline Enterprises reserves the right to assess other cancellations on a case-by-case basis and any decision on refunds is entirely at the discretion of the Operator. Cancellation fees may apply.

Luge Code of Conduct

The Luge Code of Conduct sets out the rules that help make the Luge a safe and enjoyable experience for everyone.

  • Keep it Under Control – remain in control of your speed and direction. Make sure you can stop and avoid any person or obstacle, as it is the Luge riders responsibility for keeping their Luge cart under control. Stay alert in case a quick reaction is needed to avoid a collision.
  • No Helmet, No Ride – helmets must be worn at all times when riding the Luge. Optional knee and elbow pads are available.
  • Pull Back to Stop – To slow yourself or stop the cart pull the handlebars back toward you. DO NOT STOP BY PUSHING HANDLEBARS FORWARD. Keep both hands on the handlebars at all times while riding to ensure ease of steering and braking.
  • Keep Your Feet in the Luge Cart at All Times – do not put your feet outside of the cart foot-well, unless completely stopped, as injury may result. Footwear must be worn at all times. Use the brakes to slow or stop the cart!
  • Yield to those Below – Yield the right of way to persons downhill and choose a course that ensures their safety. A rider in an uphill position is responsible for manoeuvring to avoid them.
  • Don’t Block the Track – Stop on the track only if you are visible from above and if you are not obstructing the track. Only stop at the side of the track out of the way of others.
  • Respect All Safety Signs – Obey all signs and warnings and never venture off track.
  • No Alcohol or Drugs – Do not ride the Luge if your ability is impaired through use of alcohol or drugs.
  • Give Mountain Patrol a Hand – If you are involved in, or witness an accident, remain at the scene and identify yourself to first-aid staff.
  • Secure Loose Clothing and Articles – Jackets, garments, scarves, long hair and any personal articles should be secured to avoid damage or loss.
  • No Group Racing, No Bumping or Skidding – Racing in groups is not permitted. Do not bump into other carts. Do not skid the Luge cart wheels.
  • Warning – To ride the Luge you must be in good health and be free of height conditions, motion sickness, back problems or other physical limitations. Expectant mothers should not ride.
  • Height Restriction
    • To ride the Luge by yourself, you must be over 110cm in height and/or 6 years & older.
    • On the Scenic Track, children under 110cm must ride in tandem with an adult.
    • Between 110cm and 135cm, children can ride the Scenic Track unaccompanied.
    • Children over 135cm can ride the Advanced Track unaccompanied.

Skyline reserves the right to refuse entry and to ask people not following the above Code of Conduct to leave the premises without refund.