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Terms & Conditions

Online Purchase Policy

  • Skyline Enterprises Limited is a New Zealand-owned company.
  • All pricing is displayed and charged in New Zealand dollars and includes relevant taxes. Skyline reserves the right to alter published prices at any time without notice.
  • Tickets purchased online are valid for the date booked only. Changes can be made in advance of this date by contacting reservations.
  • If you want to change your booking, you need to make contact before your booking date.
  • When a credit card is used to purchase Skyline products online, the same card must be presented on arrival at Skyline. If the holder of the credit card is not present, then the customer may be asked to provide sufficient evidence from the cardholder to secure the booking.
  • Days and times of operation could differ from what is advertised with little notice. One of the reasons for this could be adverse weather conditions.
  • Skyline Rotorua’s peak times of the year are School Holidays, Public Holidays and weekends so there may be significant wait times. The most popular time to visit Skyline Rotorua during those times is between 11am and 3.30pm. For your best chance to go straight to gate with your online e-tickets, we recommend arriving before 11am or after 3.30pm.