A Family Enjoying The Views From Skyline Rotorua. A Family Enjoying The Views From Skyline Rotorua.

Frequently Asked Questions

Our most frequently asked questions are answered below, for anything else please contact us.


  • How many times can I ride the Gondola?

    Gondola tickets are valid for one return ride.

  • Is the Gondola wheelchair accessible?

    Yes, on request the Gondola can be slowed or stopped to allow easy access for all guests, assistance is also available if required at the base and the top of the Gondola. Our friendly team will be happy to assist to ensure you enjoy your journey.

  • What if I am too scared to ride the Gondola?

    We can arrange for one of our team to transport you in our company van to the top. It is essential you call ahead to arrange this so we can ensure there is no delay on your arrival. 

  • What is included in a family pass/family deal?

    Family of 4 = 2 adults & a maximum of 2 children (aged 6 -14 years).

    Family of 5 = 2 adults & a maximum of 3 children (aged 6 -14 years).

  • Do I need to make a booking?

    Bookings are not required for the Gondola, Luge or activities but are essential for Stratosfare Restaurant at Skyline.

    Book Online or contact the reservations team via email or phone 07 347 0027.

Stratosfare Restaurant

  • Can window seats in the restaurant be reserved?

    Premium table allocations can be purchased for dinner bookings at an additional cost per seat. Please call our reservations team on 07 347 0027 to book.

    Window seats cannot be reserved for lunch bookings. 

  • Does the restaurant offer gluten free and vegetarian dishes?

    Yes, we cater to a wide range of dietary requirements, our chefs and wait staff are available if you have any questions.

    Please alert the reservation team to any dietary requirements when making your reservation.


  • What age are children allowed to ride the Luge?

    Children must be at least 110cm high and 6+ years old to be allowed to ride the Luge alone; if they are between 85cm - 110cm in height and 2-6years of age they can ride the Luge in tandem with a responsible person for an additional $5.

  • Is there a minimum height restriction for the Luge?

    Riders who are between 85 - 110cm and 2-6 years of age will need to ride in tandem with a responsible person. A young child can ride in tandem on the Luge with a responsible person over 150cm tall and at least 15+ years of age. The responsibility is with the adult to ride in a slow and safe manner, avoiding sharp braking to minimise the risk of injury to the infant. Riders who are over 110cm tall and 6+ years of age can ride the Luge tracks unaccompanied. 

    Tandem Tickets can be purchased on site for $5

  • Where do the Luge tracks start/ finish?

    The Luge tracks start at our complex on top of Mt Ngongotaha (via the Gondola). Luge riders drive their Luge down the trails finishing approx 400m downhill from the complex. You then take a second chairlift to return to the top of the Luge tracks and the Skyline complex. 

  • Can I Luge at night or in the rain?

    The Luge is open from 9am – dusk daily and operates in almost all weather conditions including rain or snow. You can get up to date track information here.

  • Are lockers available at the Skyline complex?

    Yes, lockers are available for hire at the top terminal complex for you to store your valuables.

    Please note, these lockers are not large enough to store large items such as prams or strollers.

  • Can a single Luge ticket be split over different days?

    Luge rides on a single ticket cannot be split over different days.


  • I have purchased a Luge photo. How do I get an electronic copy of this?

    If you have purchased a Luge photo, you should also receive an electronic copy of this which will be sent to the email address you provided at the time of purchase.

  • Can I purchase a Gondola or Luge photo after my visit to Skyline?

    Due to the number of photos taken daily, we are unable to recover photos once you leave the complex. Photos must be purchased at the Luge or the base of the Gondola on the day.


  • Is it possible to make bookings for large groups/corporate events?

    Yes, to organise a large group* or corporate booking, request a quote here or contact the functions team at [email protected]

    *Please note that group bookings are for 80 or more guests.

  • Can I hire a private venue?

    Please enquire with our functions & events team if you wish to hire a private venue.

    *Please note there are minimum numbers for hiring our various venues which may change depending on the season.

Terms and Conditions

  • How long do I have to use my tickets?

    Online tickets are valid for redemption within 6 months of purchase.

  • Can I change the dates times for restaurant reservations?

    You can alter a restaurant reservation within 24 hours of your booking.

  • Can I buy tickets as a gift?

    You can purchase a gift voucher online.