You will be requested to provide credit card details to secure your booking. If you decide not to, your booking will not be confirmed. To avoid disappointment, we recommend providing your credit card details or pre-paying for your booking.
Alternatively, if you have made a reservation without payment: The supplied credit card details are only held to secure your booking. You may make the payment on arrival at the Gondola base ticket office.
Stratosfare Vouchers are valid for 6 months from the date of purchase.
For reservations cancelled or amended (date/numbers) within 24 hours of your booking, a 100% cancellation fee will apply.
If you have booked a specific date and time within the 6 month period, we require 72 hours' notice for amendments or cancellations.
Bookings are fully refundable and amendable provided cancellation/amendments are made no less than 72 hours before expected arrival.
Cancellations to Christmas Eve, Christmas Day and New Year's Day bookings prior to 21 December will incur a 10% cancellation fee. Cancellations made after 21st December will not be entitled to a refund and a 100% cancellation fee will apply.
In the event of a 'no-show', a 100% cancellation fee will apply.
Skyline Rotorua reserves the right to cancel your booking in writing to your nominated e-mail address a minimum of 30 days prior to your reservation date. All cancellations will be granted a full refund.
To guarantee yourself a window seat please choose our Premium Dining option. The package includes a house drink (soft drink, beer, wine or any of our cocktails), unlimited still or sparkling water, and best of all - a guaranteed window seat!
Please make sure you read and adhere to the Stratosfare Rotorua Dress Code
Please note that there is limited availability of upgrades for each sitting. Should you wish to upgrade to the Premium Dining Experience and this is not available online anymore, please book the standard Gondola and Dinner package and email us or call us on +64 7 347 0027 to enquire about the upgrade.
Skyline Enterprises reserves the right to assess other cancellations on a case by case basis and any decision on refunds is entirely at the discretion of the Operator. Cancellation fees may apply.