FAQs

Bookings are not required for the Gondola, Luge or activities but are essential for Stratosfare Restaurant at Skyline.

Gondola tickets are valid for one return ride.

 

The Skyline complex is wheelchair-friendly, and we often welcome guests in wheelchairs or with any other special requirements. We will always ensure they are fully supported and catered for. We are able to slow or even stop the Gondolas if needed.

Our 10-seat Gondola cabins have level loading, allowing wheelchairs to roll straight into the cabin from the loading zone.

Unfortunately, the walking tracks outside the complex and the Moonlight Theatre are not wheelchair accessible.

We can arrange for one of our team to transport you in our company van to the top. It is essential you call ahead to arrange this so we can ensure there is no delay on your arrival.

Family 2+2 includes 2 adults and 2 children.

Family 2+3 includes 2 adults and 3 children.

Luge rides on a single ticket cannot be split over different days.

Luge rides on a single ticket cannot be split over different days.

 

The Luge is open from 9am – dusk daily and operates in almost all weather conditions including rain or snow. You can get up to date track information here.

 

The Luge is open to people of all ages and abilities. At the Luge Supervisor’s discretion, our Luge team will assist in any way we can to enable a guest with a disability to enjoy the Luge experience. Please ask a staff member for assistance.

Riders who are between 85cm-109cm and 2-6 years of age will need to ride in tandem with an adult. A tandem rider must ride on the Luge with a responsible person over 150cm tall and 15+ years. It is the responsibility of the ‘responsible person’ to ride in a slow and safe manner, avoiding sharp braking to minimise the risk of injury to the tandem rider.
Riders who are over 110cm and 6+ years old can ride the Luge tracks unaccompanied but will need to ride the chairlift with a responsible person over 150cm tall and 15+ years.
Riders 120cm tall and 7+ years old can Luge and ride the chairlift alone.

Children must be at least 110cm high and 6+ years old to be allowed to ride the Luge alone; if they are between 85cm – 109cm in height and 2-6years of age they can ride the Luge in tandem with a responsible person for an additional cost.

 

The Luge tracks start at our complex on top of Mt Ngongotaha (via the Gondola). Luge riders drive their Luge down the trails finishing approx 400m downhill from the complex. You then take a second chairlift to return to the top of the Luge tracks and the Skyline complex.

 

Yes, we cater to a wide range of dietary requirements, our chefs and wait staff are available if you have any questions.

Please alert the reservation team to any dietary requirements when making your reservation.

Click here to fill in our change request/ cancel booking request form (please note our standard Terms & Conditions apply and any decision made in relation to booking changes/ cancellations is at the discretion of Skyline Rotorua).

Please enquire with our functions & events team if you wish to hire a private venue.

*Please note there are minimum numbers for hiring our various venues which may change depending on the season.

Yes, to organise a large group* or corporate booking, request a quote here or contact the functions team at rotoruafunctions@skyline.co.nz

*Please note that group bookings are for 80 or more guests.

 

 

Due to the number of photos taken daily, we are unable to recover photos once you leave the complex. Photos must be purchased at the Luge or the base of the Gondola on the day.

If you have purchased a Luge photo, you should also receive an electronic copy of this which will be sent to the email address you provided at the time of purchase.