Skyline is open Wed - Sun under COVID-19 Alert Level 2. Click here to understand the measures we've taken to protect staff and customers while operating at Alert Level 2. Stratosfare is opening limited Lunch and Dinner services from Friday 25th September! Find out more here

COVID-19 Information

Important Update: 16 September 2020

To our customers and community,

Thanks once again for your ongoing focus on supporting local business - We really appreciate it!

Like many businesses within New Zealand, COVID continues to have a significant impact on our day to day operations here at Skyline Rotorua.

Following clear guidance from the Ministry of Health, Skyline is able to operate under COVID Alert Level 2 and as such, we've implemented a number of additional measures to ensure staff and customer safety while on site. Please check these out within the FAQs below.

Although we are currently operating only five days a week (Wed - Sun), we will be operating seven days a week over the upcoming School Holidays.

Due to the current Alert Level, unfortunately Stratosfare Restaurant is unable to operate. However, with the anticipated lowering of the Alert Level on Monday 21st, Stratosfare will be opening for dinner once again on Friday 25th Sept. To check out of days of operations or to make a booking click here. We are also excited to have loaded limited upcoming Stratosfare lunch dates.

Please rest assured that the health and well being of our valuable staff and visiting guests remains a key focus therefore, we encourage you to follow our site hygiene guidelines when making Skyline your next adventure.

Kia kaha,  

Andrew Jensen
General Manager


COVID-19 Frequently Asked Questions

  • What additional safety measures are you taking to encourage good hygiene amongst guests and staff?

    Across the site, we’ve introduced several safety measures to ensure best practice hygiene standards are maintained in order to protect guests and our staff members.

    Bottom Terminal and Gondola

    • Limiting the number of customers on site to help ensure social distancing is possible
    • Screens in front of cashiers.
    • Contact tracing using COVID 19 app
    • payWave available.
    • Spacing stickers adhered to floors to ensure social distancing.
    • Sanitiser stations installed.
    • Cabins cleaned more frequently throughout day.
    • Family bubbles maintained in Gondola cabin loadings.

     

    Luge and chairlift

    • Luge helmets cleaned after every use.
    • Screens installed at photobooth.
    • payWave available at Photobooth.
    • Hair nets provided upon request.
    • Spacing stickers adhered to floors to promote the need to social distance.
    • Handle bars cleaned after every use.
    • Sanitiser stations installed.

     

    Zipline

    • Harnesses washed every 2 hours of wear (approx. every 7-10 uses).
    • Zip groups limited to 10 pax ensure social interaction is minimised (social distancing on tour).
    • Sanitiser stations installed.
    • Guides wearing N95 masks and sterile gloves during tour.
    • Guest PPE available for guests on request.

     

    Market Kitchen, iNZpired/Jelly Belly

    • New Market Kitchens a la carte menu.
    • 100 guest maximum inside. However, physical distancing requirements might require limiting the number of people to fewer than 100.
    • Groups of customers (i.e.: those in one group, or people who arrive together) can be treated as one “group bubble” and seated together at the same table.
    • All guests seated in smaller sections across the café, tables separated by 1 metre.
    • Tables separated by 2 metres.
    • Single server table service.
    • payWave available.
    • Cleaning frequency will be increased across entire site.
    • Sanitiser stations installed.
    • Separate take away section for barista coffees is available to encourage social distancing

     

    Skyline Rotorua MTB Park

    • 3 Pax max per gondola (Only within your “bubble”).
    • Social distancing in gondola line.
    • Medics have been briefed on safety precautions when attending to incidents.
    • Sanitizing available at tool rack.

     

    Volcanic Hills Tasting Room

    • Customers are required to sign in and out of the site using this QR code app.
    • Sanitiser available on arrival.
    • Table spacing (sofas removed during level 2).
    • Single server per table.
    • Each wine in the tasting line up will be poured in a new glass at the counter so that open bottles are not presented to guests.
    • Server will stand at distance whilst discussing the wines.
    • Water station has been removed and water will be provided at tables on request.
    • Food will be ordered as requested with cutlery and plates delivered with food.
    • Pay wave available.
    • Cleaning / sanitising of tables and menus between guests will be increased.

     

    Volcanic Hills Winery

    • Visitors are required to sign in and out of the site using this QR code app.
    • Sanitiser available on arrival.
    • Pay wave available.
    • Cleaning frequency has been increased.

     

    Skyswing

    • Clearly marked waiting areas for rides to maintain social distancing.
    • Only family/bubbles allowed to ride together.
    • Sanitiser provided to all riders, before and after.
    • Harness/seats sprayed and cleaned between each different bubble of riders.

     

    We will continue to adapt and update our actions as needed and encourage everyone to keep up to date with information from the Ministry of Health, available at www.health.govt.nz.

  • What measures do you have in place for contact tracing?

    Under the New Zealand Government's COVID-19 Alert Level 2, we will offer a self check in function using the NZ Governments contact tracing app.

    How does it work?

    On entry and exit from Skyline Rotorua please use your mobile phone device to scan a QR code. These will be clearly marked, and easy to find.

    If you have difficulty using the QR code, you can also check in on your mobile device via the web browser.

    When checking in you will be asked for:

    • your first and last name
    • home address
    • mobile phone number
    • email contact details

    This information is only used for the purposes of COVID-19 related contact tracing. It is also saved for future check-ins on the site.

    For more information visit their website here.

  • What is your cancellation policy in relation to COVID-19?

    We understand you may need to cancel your visit to Skyline Rotorua due to COVID-19. Our standard Terms and Conditions will apply. Please contact us if you need to amend your upcoming booking.

  • Will you be open daily?

    Initially, we will open with reduced hours and will adjust our operating hours as appropriate. Please check our opening hours for the latest information.

    Our Stargazing experience will remain closed until further notice, however all other activities, including Gondola, Luge, Market Kitchen café, VH tasting Room, Zoom Zipline, Skyswing, INZpired, Jelly Belly and Skyline Rotorua MTB Park, will be open and operational albeit, at reduced hours.

  • Will the Stratosfare Restaurant remain open?

    Sadly Stratosfare cannot operate under the Ministry of Health alert level 2 guidelines. If you hold a future booking at Stratosfare and you have any concerns, please contact our team with your booking reference and contact details, and we'll get back to you as soon as possible.

  • Will the Market Kitchen café remain open and operating as normal?

    Yes, however, we have implemented additional preventative measures to ensure we comply with the safety guidelines from the Ministry of Health. Please follow the instructions of our friendly staff, who will assist with any questions.

    Additional seating is arranged to allow for the minimum physical distance requirement outlined by the COVID-19 guidelines.

    For current opening hours, please click here.

     

  • I want to take the Gondola on my own or only with my family. Can I do so?

    Yes, you will not be asked to share a cabin with others. Guests and staff can choose to ride a Gondola cabin by themselves or with their respective bubbles.

  • Is the Luge still open and operating as normal?

    Yes! We have complimentary hair nets available for our Luge riders to minimise shared contact surfaces. Although we’ve introduced a number of additional hygiene procedures, we also encourage guests to use extra hand sanitisers, available at the Top and Bottom Luge Station.

    For current opening times of the Luge, please click here.

  • I wish to bring my own helmet to ride the luge, is this allowed?

    Yes, you can bring your own helmet as long as it is not a full-face helmet. Please ensure your helmet has a strap to secure it, and ensure it stays firmly in place while riding the Luge.

  • Can I have my vouchers extended if they are about to expire as I cannot visit at the moment?

    Yes, please email our enquiries team who will be able to accommodate this request rotorua@skyline.co.nz