Skyline Rotorua is operating under Covid-19 Level 2 restrictions. Open hours vary, for more information click here.

COVID-19 Information

Updated: Tuesday 7th September

To our valued customers and community,

We are thrilled to announce that Skyline Rotorua is open under Delta Alert Level 2.

For additional information about Covid-19 please refer to the Ministry of Health website (https://www.health.govt.nz/or if you have symptoms call the NZ Covid-19 Healthline free on 0800 358 5453 (+64 9 358 5453 for international SIMs). 

We thank you for your support and look forward to welcoming you safely soon.

The team at Skyline Rotorua

 

  • Will you be open daily?

    Initially, we will open with reduced hours and will adjust our operating hours as appropriate. Please check our opening hours for the latest information.

  • What additional safety measures are you taking to encourage good hygiene amongst guests and staff?

    Across the site, we’ve introduced several safety measures to ensure best practice hygiene standards are maintained in order to protect guests and our staff members.

    Bottom Terminal and Gondola

    • Screens in front of cashiers.
    • Contact tracing using COVID 19 app.
    • Spacing stickers adhered to floors to ensure social distancing.
    • Sanitiser stations installed.
    • Cabins cleaned more frequently throughout day.
    • Family bubbles maintained in Gondola cabin loadings.

     Luge and chairlift

    • Screens installed at photobooth.
    • Paywave available.
    • Hair nets provided upon request.
    • Spacing stickers adhered to floors to promote the need to social distance.
    • Sanitiser stations installed.

     Zipline

    • Sanitiser stations installed.
    • Guest PPE available for guests on request.

     Market Kitchen, iNZpired/Jelly Belly

    • New Market Kitchens a la carte menu. 
    • All guests seated in smaller sections across the café, tables separated by 1 metre.
    • Paywave available.
    • Cleaning frequency will be increased across entire site.
    • Sanitiser stations installed. 

    Stratosfare Restaurant & Bar

    • New pre-set shared platter menu delivered to your table.
    • All guests seated in smaller sections/groups across the restaurant.
    • Paywave available
    • Cleaning frequency will be increased across entire site.
    • Sanitiser stations installed. 

    Skyline Rotorua MTB Park

    • Social distancing in gondola line.
    • Medics have been briefed on safety precautions when attending to incidents.
    • Sanitizing available at tool rack.
    • Family bubbles maintained in Gondola cabin loadings.

     Volcanic Hills Tasting Room

    • Sanitiser available on arrival.
    • Table spacing.
    • Water station has been removed and water will be provided at tables on request.
    • Food will be ordered as requested with cutlery and plates delivered with food.
    • Paywave available
    • Cleaning / sanitising of tables and menus between guests will be increased.

     Volcanic Hills Winery

    • Visitors are required to sign in and out of the site using this QR code app.
    • Sanitiser available on arrival.
    • Paywave available.
    • Cleaning frequency has been increased.

     Skyswing

    • Clearly marked waiting areas for rides to maintain social distancing.
    • Only family/bubbles allowed to ride together.
    • Sanitiser provided to all riders, before and after.
       

    We will continue to adapt and update our actions as needed and encourage everyone to keep up to date with information from the Ministry of Health, available at www.health.govt.nz.

  • Will masks be mandatory whilst onsite at Skyline Rotorua?

    Yes, we will be requiring everyone who visits us to wear a mask whilst we operate at Alert Level 2. Consuming food or drink at the Market Kitchen Café or Volcanic Hills Winery tasting room will be the only exceptions to this rule.

  • What is your cancellation policy in relation to COVID-19?

    We understand you may need to cancel your visit to Skyline Rotorua due to COVID-19. Our standard Terms and Conditions will apply. Please contact us if you need to amend your upcoming booking.

  • Can I have my vouchers extended if they are about to expire as I cannot visit at the moment?

    Yes, please email our enquiries team who will be able to accommodate this request rotorua@skyline.co.nz

  • I purchased tickets through an Online Travel Agent (OTA) but no longer wish to visit, can I get a refund?

    You will need to contact the OTA that you made the original booking through. The refund is at their discretion.

  • I want to take the Gondola on my own or only with my family. Can I do so?

    Yes, you will not be asked to share a cabin with others. Guests and staff can choose to ride a Gondola cabin by themselves or with their respective bubbles.

  • Is the Luge still open and operating as normal?

    Yes! We have complimentary hair nets available for our Luge riders to minimise shared contact surfaces. Although we’ve introduced a number of additional hygiene procedures, we also encourage guests to use extra hand sanitisers, available at the Top and Bottom Luge Station.

    For current opening times of the Luge, please click here.

  • I wish to bring my own helmet to ride the Luge, is this allowed?

    Yes, you can bring your own helmet as long as it is not a full-face helmet. Please ensure your helmet has a strap to secure it, and ensure it stays firmly in place while riding the Luge.

  • Will the Market Kitchen café remain open and operating as normal?

    Yes, however, we have implemented additional preventative measures to ensure we comply with the safety guidelines from the Ministry of Health. Please follow the instructions of our friendly staff, who will assist with any questions.

    Additional seating is arranged to allow for the minimum physical distance requirement outlined by the COVID-19 guidelines.

    For current opening hours, please click here.

     

  • Will the Stratosfare Restaurant remain open?

    Yes, however, we have implemented additional preventative measures to ensure we comply with the safety guidelines from the Ministry of Health. 

    Key differences from our standard Stratosfare buffet offering are that whilst operating under level 2 restrictions, is that we will deliver unlimited platters personally to your table for you to enjoy and additionally we will have very limited seats available.

    Keep up to date with the latest on our open hours page.