We're now open 7 days a week & Stratosfare Restaurant is now operating limited Lunch and Dinner seatings. Find out more here.

COVID-19 Information

Frequently Asked Questions

  • What additional safety measures are you taking to encourage good hygiene amongst guests and staff?

    Across the site, we’ve introduced several safety measures to ensure best practice hygiene standards are maintained in order to protect guests and our staff members.

    Bottom Terminal and Gondola

    • Screens in front of cashiers.
    • Contact tracing using COVID 19 app
    • payWave available.
    • Spacing stickers adhered to floors to ensure social distancing.
    • Sanitiser stations installed.
    • Cabins cleaned more frequently throughout day.
    • Family bubbles maintained in Gondola cabin loadings.

     Luge and chairlift

    • Screens installed at photobooth.
    • payWave available at Photobooth.
    • Hair nets provided upon request.
    • Spacing stickers adhered to floors to promote the need to social distance.
    • Sanitiser stations installed.

     Zipline

    • Sanitiser stations installed.
    • Guest PPE available for guests on request.

     Market Kitchen, iNZpired/Jelly Belly

    • New Market Kitchens a la carte menu.
    • All guests seated in smaller sections across the café, tables separated by 1 metre.
    • payWave available.
    • Cleaning frequency will be increased across entire site.
    • Sanitiser stations installed. 

    Skyline Rotorua MTB Park

    • Social distancing in gondola line.
    • Medics have been briefed on safety precautions when attending to incidents.
    • Sanitizing available at tool rack.

     Volcanic Hills Tasting Room

    • Sanitiser available on arrival.
    • Table spacing (sofas removed during level 2).
    • Water station has been removed and water will be provided at tables on request.
    • Food will be ordered as requested with cutlery and plates delivered with food.
    • Pay wave available.
    • Cleaning / sanitising of tables and menus between guests will be increased.

     Volcanic Hills Winery

    • Visitors are required to sign in and out of the site using this QR code app.
    • Sanitiser available on arrival.
    • Pay wave available.
    • Cleaning frequency has been increased.

     Skyswing

    • Clearly marked waiting areas for rides to maintain social distancing.
    • Only family/bubbles allowed to ride together.
    • Sanitiser provided to all riders, before and after.
       

    We will continue to adapt and update our actions as needed and encourage everyone to keep up to date with information from the Ministry of Health, available at www.health.govt.nz.

  • What measures do you have in place for contact tracing?

    Under the New Zealand Government's COVID-19 Alert Level 2, we will offer a self check in function using the NZ Governments contact tracing app.

    How does it work?

    On entry and exit from Skyline Rotorua please use your mobile phone device to scan a QR code. These will be clearly marked, and easy to find.

    If you have difficulty using the QR code, you can also check in on your mobile device via the web browser.

    When checking in you will be asked for:

    • your first and last name
    • home address
    • mobile phone number
    • email contact details

    This information is only used for the purposes of COVID-19 related contact tracing. It is also saved for future check-ins on the site.

    For more information visit their website here.

  • What is your cancellation policy in relation to COVID-19?

    We understand you may need to cancel your visit to Skyline Rotorua due to COVID-19. Our standard Terms and Conditions will apply. Please contact us if you need to amend your upcoming booking.

  • Will you be open daily?

    Initially, we will open with reduced hours and will adjust our operating hours as appropriate. Please check our opening hours for the latest information.

    Our Stargazing experience will remain closed until further notice, however all other activities, including Gondola, Luge, Market Kitchen café, VH tasting Room, Zoom Zipline, Skyswing, INZpired, Jelly Belly and Skyline Rotorua MTB Park, will be open and operational albeit, at reduced hours.

  • Will the Stratosfare Restaurant remain open?

    Sadly Stratosfare cannot operate under the Ministry of Health alert level 2 guidelines. If you hold a future booking at Stratosfare and you have any concerns, please contact our team with your booking reference and contact details, and we'll get back to you as soon as possible.

  • Will the Market Kitchen café remain open and operating as normal?

    Yes, however, we have implemented additional preventative measures to ensure we comply with the safety guidelines from the Ministry of Health. Please follow the instructions of our friendly staff, who will assist with any questions.

    Additional seating is arranged to allow for the minimum physical distance requirement outlined by the COVID-19 guidelines.

    For current opening hours, please click here.

     

  • I want to take the Gondola on my own or only with my family. Can I do so?

    Yes, you will not be asked to share a cabin with others. Guests and staff can choose to ride a Gondola cabin by themselves or with their respective bubbles.

  • Is the Luge still open and operating as normal?

    Yes! We have complimentary hair nets available for our Luge riders to minimise shared contact surfaces. Although we’ve introduced a number of additional hygiene procedures, we also encourage guests to use extra hand sanitisers, available at the Top and Bottom Luge Station.

    For current opening times of the Luge, please click here.

  • I wish to bring my own helmet to ride the luge, is this allowed?

    Yes, you can bring your own helmet as long as it is not a full-face helmet. Please ensure your helmet has a strap to secure it, and ensure it stays firmly in place while riding the Luge.

  • Can I have my vouchers extended if they are about to expire as I cannot visit at the moment?

    Yes, please email our enquiries team who will be able to accommodate this request rotorua@skyline.co.nz