The official ‘My Vaccine Pass’ is a requirement to access our facilities. Learn More. Activity open hours vary daily. Please check here before your visit.

COVID-19 Information

To our valued guests and community,

As you are likely aware, New Zealand businesses are currently operating within the Traffic Light System under the Covid-19 Protection Framework. As a hospitality outlet, this means we must abide by a new set of regulations and guidelines.

The Traffic Light System classifies regions of New Zealand into 3 colours: Green, Orange and Red. The colour Rotorua (within the Lakes District Health Board) is placed in will impact what restrictions we must apply to keep our staff, guests and community safe from Covid-19.

Throughout all 3 traffic lights the official ‘My Vaccine Pass’ will be a requirement to access our facilities, valid for all eligible guests (12 years and 3 months old and above). Guests may also be asked to present a secondary form of identification to verify their pass.

Rotorua is currently in Orange. The guidelines we must adhere to are as follows:

  • Guests will be required to present a "My Vaccine Pass" in order to access our building and facilities.
  • Mask wearing is required throughout our buildings and encouraged in our outdoor spaces.
  • Guests will be required to sign in using the COVID Tracer App when entering the building.

We appreciate your understanding and look forward to welcoming you soon.

Andrew Jensen
General Manager
Skyline Rotorua

For additional information about Covid-19 please refer to the official Unite against Covid-19 website or if you have symptoms call the NZ Covid-19 Healthline free on 0800 358 5453 (+64 9 358 5453 for international SIMs).

  • How do I know which Traffic Light colour Rotorua is in?

    Rotorua will be in Orange Traffic Light from 11:59pm on December 30th, 2021. To know which colour every region of New Zealand is in, please visit the official Unite against Covid-19 website.

  • What are Skyline's entry requirements when Rotorua is under Red Light?

    • Guests will be required to present a "My Vaccine Pass" in order to access our building and facilities.
    • Mask wearing is required throughout our buildings and encouraged in our outdoor spaces.
    • Guests will be required to sign in using the COVID Tracer App when entering the building.
  • What are Skyline's entry requirements when Rotorua is under Orange light?

    • Guests will be required to present a "My Vaccine Pass" in order to access our building and facilities.
    • Mask wearing is required throughout our buildings and encouraged in our outdoor spaces.
    • Guests will be required to sign in using the COVID Tracer App when entering the building.
  • I am not getting vaccinated and have an upcoming booking. What do I do?

    Without a "My Vaccine Pass", unfortunately, you will not be able to access our facilities. Please contact us as soon as possible so we can help either to amend or to cancel your booking. Cancellation fees may be charged if the cancellation is made within 24hrs of your booking time.

  • I am double vaccinated but don't have a "My Vaccine Pass". Can I show my purple card to access your business?

    Unfortunately no, we are required to sight your "My Vaccine Pass" before you enter our premises. Therefore, if you are double vaccinated or exempt from vaccination, make sure you get your "My Vaccine Pass" by accessing the official My Vaccine Pass website.

  • Can I present a negative test to visit you?

    Under the Traffic Light System, we are required to sight your "My Vaccine Pass" before you enter our premises. A negative test will not allow you to visit Skyline Rotorua.

  • I don't own a smartphone, what do I do?

    You can print your "My Vaccine Pass" and show us the hard copy when you arrive. We may also ask you to present a secondary form of identification to verify your pass.

  • I am visiting with a group. Does everyone need to show a "My Vaccine Pass" on arrival?

    Yes, every eligible person (12 years and 3 months old and over) need to show their "My Vaccine Pass" to enter our building.

  • What if I’m exempt from vaccination?

    People exempt from vaccination are able to download their "My Vaccine Pass" and enter our site. Visit the official My Vaccine Pass website to learn more. Only with your "My Vaccine Pass" you are able to access our facilities under the Traffic Light System.

  • Will you be open daily?

    Yes, we are open daily. Please check our current open hours for the latest information.

  • What additional safety measures are you taking to encourage good hygiene amongst guests and staff?

    Across the site, we’ve introduced several safety measures to ensure best practice hygiene standards are maintained in order to protect guests and our staff members.

    Bottom Terminal and Gondola

    • Screens in front of cashiers.
    • Contact tracing using Covid-19 app.
    • Spacing stickers adhered to floors to ensure social distancing.
    • Sanitiser stations installed.
    • Cabins are cleaned more frequently throughout the day.
    • Family bubbles are maintained in Gondola cabin loadings.

     Luge and chairlift

    • Screens installed at the photo booth.
    • Paywave is available.
    • Hairnets provided upon request.
    • Spacing stickers adhered to floors to promote the need to social distance.
    • Sanitiser stations installed.

     Zipline

    • Sanitiser stations installed.
    • Guest PPE is available for guests on request.

     Market Kitchen, iNZpired/Jelly Belly 

    • All guests are seated in smaller sections across the café, tables separated by 1 metre.
    • Paywave is available.
    • Cleaning frequency will be increased across the entire site.
    • Sanitiser stations installed. 

    Stratosfare Restaurant & Bar

    • All guests are seated in smaller sections/groups across the restaurant.
    • Paywave available
    • Cleaning frequency will be increased across the entire site.
    • Sanitiser stations installed. 

    Skyline Rotorua MTB Park

    • Social distancing in gondola line.
    • Medics have been briefed on safety precautions when attending to incidents.
    • Sanitizing available at tool rack.
    • Family bubbles are maintained in Gondola cabin loadings.

     Volcanic Hills Tasting Room

    • Sanitiser is available on arrival.
    • Table spacing.
    • The water station has been removed and water will be provided at tables on request.
    • Food will be ordered as requested with cutlery and plates delivered with food.
    • Paywave available
    • Cleaning / sanitising of tables and menus between guests will be increased.

     Volcanic Hills Winery

    • Visitors are required to sign in and out of the site using this QR code app.
    • Sanitiser is available on arrival.
    • Paywave is available.
    • The cleaning frequency has been increased.

     Skyswing

    • Clearly marked waiting areas for rides to maintain social distancing.
    • Only family/ bubbles are allowed to ride together.
    • Sanitiser provided to all riders, before and after.
       

    We will continue to adapt and update our actions as needed and encourage everyone to keep up to date with information from the Ministry of Health, available at www.health.govt.nz.

  • Will masks be mandatory whilst onsite at Skyline Rotorua?

    Yes, we will be requiring everyone who visits us to wear a mask whilst we operate at Orange Traffic Light. Consuming food or drink at the Market Kitchen Café, Stratosfare Restaurant & Bar or Volcanic Hills Winery tasting room will be the only exceptions to this rule.

  • What is your cancellation policy in relation to COVID-19?

    We understand you may need to cancel your visit to Skyline Rotorua due to Covid-19. Our standard Terms and Conditions will apply. Please contact us if you need to amend your upcoming booking.

  • Can I have my vouchers extended if they are about to expire as I cannot visit at the moment?

    Yes, please email our enquiries team who will be able to accommodate this request [email protected]

  • I purchased tickets through an Online Travel Agent (OTA) but no longer wish to visit, can I get a refund?

    You will need to contact the OTA that you made the original booking through. The refund is at their discretion.

  • I want to take the Gondola on my own or only with my family. Can I do so?

    Yes, you will not be asked to share a cabin with others. Guests and staff can choose to ride a Gondola cabin by themselves or with their respective bubbles.

  • Is the Luge still open and operating as normal?

    Yes! We have complimentary hair nets available for our Luge riders to minimise shared contact surfaces. Although we’ve introduced a number of additional hygiene procedures, we also encourage guests to use extra hand sanitisers, available at the Top and Bottom Luge Station.

    For current opening times of the Luge, please click here.

  • I wish to bring my own helmet to ride the Luge, is this allowed?

    Yes, you can bring your own helmet as long as it is not a full-face helmet. Please ensure your helmet has a strap to secure it, and ensure it stays firmly in place while riding the Luge.

  • Will the Market Kitchen café remain open and operating as normal?

    Yes, however, we have implemented additional preventative measures to ensure we comply with the safety guidelines from the Ministry of Health. Please follow the instructions of our friendly staff, who will assist with any questions.

    Additional seating is arranged to allow for the minimum physical distance requirement outlined by the Covid-19 guidelines.

    For current opening hours, please click here.

     

  • Will the Stratosfare Restaurant remain open?

    Yes, however, we have implemented additional preventative measures to ensure we comply with the safety guidelines from the Ministry of Health. 

    Keep up to date with the latest on our open hours page.