Gondola Cabin Ascends Mt Ngongotaha To The Skyline Rotorua Complex

COVID-19 Information

Last Update: 26/03/2020

To our customers and community,

Skyline Rotorua has temporarily closed operations effective immediately. This is in line with the New Zealand Government moving the Covid-19 alert level to level 4 and the directive requiring all non-essential New Zealand businesses to close.

We recognise this is a challenging time for many and an unprecedented one for us all. We will continue to support our people and continue to follow the recommendations and directives from the Government and the Ministry of Health.

For additional information about Covid-19 please refer to the Ministry of Health website (https://www.health.govt.nz/) or if you have symptoms call the NZ Covid-19 Healthline free on 0800 358 5453 (+64 9 358 5453 for international SIMs).

If you require urgent assistance, please email Rotorua@skyline.co.nz and your query will be answered as soon as possible.

Kind Regards,

Andrew Jensen

General Manager
Skyline Rotorua

COVID-19 Frequently Asked Questions


  • Is Skyline Rotorua open?

    No, we are closed until further notice. 

  • I have purchased tickets but no longer wish to visit, can I get a refund?

    Yes, in order to refund your tickets, please email rotorua@skyline.co.nz as per our current Terms & Conditions. Skyline Enterprises reserves the right to assess other cancellations on a case by case basis and any decision on refunds is entirely at the discretion of the Operator. Cancellation fees may apply.

  • I purchased tickets through an Online Travel Agent (OTA) but no longer wish to visit, can I get a refund?

    You will need to contact the OTA that you made the original booking through. The refund is at their discretion.

  • Can I have my vouchers extended if they are about to expire as I cannot visit at the moment?

    Yes, please email our enquiries team who will be able to accommodate this request rotorua@skyline.co.nz