Gondola Cabin Ascends Mt Ngongotaha To The Skyline Rotorua Complex

COVID-19 Information

Last Update: 12/05/2020

Kia Ora to all our Skyline community,

I’m excited to inform you that from Saturday 16th May at 10am, Skyline Rotorua will be opening our doors again to welcome you to our iconic adventure tourism destination. We can’t wait to have kiwis experience our unique Gondola and Luge along with other fun and interactive experiences, whether it be for the first time or returning again.


These past seven weeks have been challenging for all New Zealanders as we have had to navigate the changes in all our lives due to the Covid-19 pandemic. These unprecedented times have also been a huge challenge for the tourism industry throughout New Zealand. We are so thrilled that we can welcome you back to enjoy all the fun and excitement we have to offer right here in your own backyard of Rotorua, and by doing so, supporting domestic tourism operators in New Zealand.


With direction from the New Zealand Government, we will be operating under the Ministry of Health guidelines, making sure that your safety and protection is of utmost importance while onsite. We have put in place extra health and safety measures across all areas of the business to ensure all of our customers and staff can enjoy our activities safely.


Skyline Rotorua is operating in line with the Ministry of Health guidelines. Therefore, the Stratosfare Restaurant will remain closed until the Ministry of Health can give us assurance that we can provide our 5-star service, which is completely in line with the provided guidelines.

We sincerely thank you for your continued support, and we can’t wait to see your smiling faces again at Skyline Rotorua.

Kia Kaha,

Andrew Jensen
General Manager
Skyline Rotorua

For additional information about Covid-19 please refer to the Ministry of Health website (https://www.health.govt.nz/) or if you have symptoms call the NZ Covid-19 Healthline free on 0800 358 5453 (+64 9 358 5453 for international SIMs).

If you require urgent assistance, please email Rotorua@skyline.co.nz and your query will be answered as soon as possible.


COVID-19 Frequently Asked Questions

  • What measures do you have in place for contact tracing?

    Under the New Zealand Government's COVID-19 Alert Level 2, we are required to check each guest in and out for contact tracing purposes. To do this we use a service called Checkin-19 (https://checkin-19.com/).

    How does it work?

    On entry and exit from Skyline Rotorua, you will be asked to use your mobile phone device to scan a QR code. These will be clearly marked, and easy to find.

    If you have difficulty using the QR code, you can also check in on your mobile device via the web browser, or failing that manually at the guest services desk.

    When checking in you will be asked for:

    • Your first and last name
    • Home address
    • Mobile phone number
    • Email contact details

    This information will enable us to create an accurate visitor log, which will only be used for the purposes of COVID-19 related contact tracing. It is also saved for future check-ins on the site.

    For more information on Checkin-19, including their privacy policy, visit their website here.

  • What is your cancellation policy in relation to COVID-19?

    We understand you may need to cancel your visit to Skyline Rotorua due to COVID-19. Our standard Terms and Conditions will apply. Please contact us if you need to amend your upcoming booking.

  • Will you be open daily?

    Initially, we will open with reduced hours and will adjust our operating hours as appropriate. Please check our opening hours for the latest information.

    Our Stratosfare Restaurant & Bar along with our Stargazing experience will remain closed until further notice, however all other activities, including Gondola, Luge, Market Kitchen café, VH tasting Room, Zoom Zipline, Skyswing, INZpired, Jelly Belly and Skyline Rotorua MTB Park, will be open and operational albeit, at reduced hours.

  • Will the Stratosfare Restaurant remain open and operating as normal?

    Stratosfare Restaurant will remain closed until further notice; however, we are committed to offering our guests premium dining options as soon as we can. Please contact us if you have an enquiry regarding future bookings.

  • Will the Market Kitchen café remain open and operating as normal?

    Yes, however, we have implemented additional preventative measures to ensure we comply with the safety guidelines from the Ministry of Health. Please follow the instructions of our friendly staff, who will assist with any questions.

    Additional seating is arranged to allow for the minimum physical distance requirement outlined by the COVID-19 guidelines.

    For current opening hours, please click here.

     

  • I want to take the Gondola on my own or only with my family. Can I do so?

    Yes, you will not be asked to share a cabin with others. Guests and staff can choose to ride a Gondola cabin by themselves or with their respective bubbles.

  • Is there any health screening taking place before entering the Gondola?

    We are not currently conducting any health screenings, however we are keeping a visitor register at the Base Terminal to record contact details of everyone who arrives onsite.

    We will continue to take advice from the Ministry of Health and will adapt our safety measures if it is advised to do so.

  • Is the Luge still open and operating as normal?

    Yes! We have complimentary hair nets available for our Luge riders to minimise shared contact surfaces. Although we’ve introduced a number of additional hygiene procedures, we also encourage guests to use extra hand sanitisers, available at the Top and Bottom Luge Station.

    For current opening times of the Luge, please click here.

  • I wish to bring my own helmet to ride the luge, is this allowed?

    Yes, you can bring your own helmet as long as it is not a full-face helmet. Please ensure your helmet has a strap to secure it, and ensure it stays firmly in place while riding the Luge.

  • What additional safety measures are you taking to encourage good hygiene amongst guests and staff?

    Across the site, we’ve introduced several safety measures to ensure best practice hygiene standards are maintained in order to protect guests and our staff members.

    Bottom Terminal and Gondola

    • Screens in front of cashiers.
    • Contact tracing using checkin-19.com.
    • payWave available.
    • Spacing stickers adhered to floors to ensure social distancing.
    • Sanitiser stations installed.
    • Cabins cleaned more frequently throughout day.
    • Family bubbles maintained in Gondola cabin loadings.

     

    Luge and chairlift

    • Luge helmets cleaned after every use.
    • Screens installed at photobooth.
    • payWave available at Photobooth.
    • Hair nets provided upon request.
    • Spacing stickers adhered to floors to ensure social distancing.
    • Handle bars cleaned after every use.
    • Sanitiser stations installed.

     

    Zipline

    • Harnesses washed every 2 hours of wear (approx. every 7-10 uses).
    • Zip groups limited to 10 pax ensure social interaction is minimised (social distancing on tour).
    • Sanitiser stations installed.
    • Guides wearing N95 masks and sterile gloves during tour.
    • Guest PPE available for guests on request.

     

    Market Kitchen, iNZpired/Jelly Belly

    • New Market Kitchens a la carte menu.
    • 100 guest maximum inside. However, physical distancing requirements might require limiting the number of people to fewer than 100.
    • Groups of customers (i.e.: those in one group, or people who arrive together) can be treated as one “group bubble” and seated together at the same table.
    • All guests seated in smaller sections across the café, tables separated by 1 metre.
    • Tables separated by 2 metres.
    • Single server table service.
    • payWave available.
    • Cleaning frequency will be increased across entire site.
    • Sanitiser stations installed.
    • Separate take away section for barista coffees is available to encourage social distancing

     

    Skyline Rotorua MTB Park

    • 3 Pax max per gondola (Only within your “bubble”).
    • Social distancing in gondola line.
    • Medics have been briefed on safety precautions when attending to incidents.
    • Sanitizing available at tool rack.

     

    Volcanic Hills Tasting Room

    • Contact tracing using checkin-19.com. Customers are required to sign in and out of the site using this QR code app.
    • Sanitiser available on arrival.
    • Table spacing (sofas removed during level 2).
    • Single server per table.
    • Each wine in the tasting line up will be poured in a new glass at the counter so that open bottles are not presented to guests.
    • Server will stand at distance whilst discussing the wines.
    • Water station has been removed and water will be provided at tables on request.
    • Food will be ordered as requested (no change) with cutlery and plates delivered with food.
    • Pay wave available.
    • Cleaning / sanitising of tables and menus between guests will be increased.

     

    Volcanic Hills Winery

    • Contact tracing using checkin-19.com. Visitors are required to sign in and out of the site using this QR code app.
    • Sanitiser available on arrival.
    • Pay wave available.
    • Cleaning frequency has been increased.

     

    Skyswing

    • Clearly marked waiting areas for rides to maintain social distancing.
    • Only family/bubbles allowed to ride together.
    • Sanitiser provided to all riders, before and after.
    • Harness/seats sprayed and cleaned between each different bubble of riders.

     

    We will continue to adapt and update our actions as needed and encourage everyone to keep up to date with information from the Ministry of Health, available at www.health.govt.nz.