Gondola Cabin Ascends Mt Ngongotaha To The Skyline Rotorua Complex

COVID-19 Information

Last Update: 12/06/2020

Kia Ora to all our Skyline community,

We've now been operating for a number of weeks and are pleased with how the Ministry of Health guidelines have helped to keep both our staff and customers save while on site. At this stage, Skyline is still operating reduced days and hours with the site being open from Wednesday to Sunday each week between 10am - 5pm.


These past few months have been challenging for all New Zealanders as we have had to navigate the changes in all our lives due to the Covid-19 pandemic. These unprecedented times have also been a huge challenge for the tourism industry throughout New Zealand. We are so thrilled that we can welcome you back to enjoy all the fun and excitement we have to offer right here in your own backyard of Rotorua, and by doing so, supporting domestic tourism operators in New Zealand.


With direction from the New Zealand Government, we will continue to operate under the Ministry of Health guidelines, making sure that your safety and protection is of utmost importance while onsite.


We sincerely thank you for your continued support, and we can’t wait to see your smiling faces again at Skyline Rotorua.

Kia Kaha,

Andrew Jensen
General Manager
Skyline Rotorua

For additional information about Covid-19 please refer to the Ministry of Health website (https://www.health.govt.nz/) or if you have symptoms call the NZ Covid-19 Healthline free on 0800 358 5453 (+64 9 358 5453 for international SIMs).

If you require urgent assistance, please email Rotorua@skyline.co.nz and your query will be answered as soon as possible.


COVID-19 Frequently Asked Questions

  • What measures do you have in place for contact tracing?

    Under the New Zealand Government's COVID-19 Alert Level 1, we will offer an optional self check in function using Checkin-19 (https://checkin-19.com/).

    How does it work?

    On entry and exit from Skyline Rotorua, you will have the option to use your mobile phone device to scan a QR code. These will be clearly marked, and easy to find.

    If you have difficulty using the QR code, you can also check in on your mobile device via the web browser.

    When checking in you will be asked for:

    • your first and last name
    • home address
    • mobile phone number
    • email contact details

    This information is only used for the purposes of COVID-19 related contact tracing. It is also saved for future check-ins on the site.

    For more information on Checkin-19, including their privacy policy, visit their website here.

  • What is your cancellation policy in relation to COVID-19?

    We understand you may need to cancel your visit to Skyline Rotorua due to COVID-19. Our standard Terms and Conditions will apply. Please contact us if you need to amend your upcoming booking.

  • Will you be open daily?

    Initially, we will open with reduced hours and will adjust our operating hours as appropriate. Please check our opening hours for the latest information.

    Our Stratosfare Restaurant & Bar along with our Stargazing experience will remain closed until further notice, however all other activities, including Gondola, Luge, Market Kitchen café, VH tasting Room, Zoom Zipline, Skyswing, INZpired, Jelly Belly and Skyline Rotorua MTB Park, will be open and operational albeit, at reduced hours.

  • Will the Stratosfare Restaurant remain open and operating as normal?

    Stratosfare Restaurant will remain closed until further notice; however, we are committed to offering our guests premium dining options as soon as we can. Please contact us if you have an enquiry regarding future bookings.

  • Will the Market Kitchen café remain open and operating as normal?

    Yes, however, we have implemented additional preventative measures to ensure we comply with the safety guidelines from the Ministry of Health. Please follow the instructions of our friendly staff, who will assist with any questions.

    Additional seating is arranged to allow for the minimum physical distance requirement outlined by the COVID-19 guidelines.

    For current opening hours, please click here.

     

  • I want to take the Gondola on my own or only with my family. Can I do so?

    Yes, you will not be asked to share a cabin with others. Guests and staff can choose to ride a Gondola cabin by themselves or with their respective bubbles.

  • Is the Luge still open and operating as normal?

    Yes! We have complimentary hair nets available for our Luge riders to minimise shared contact surfaces. Although we’ve introduced a number of additional hygiene procedures, we also encourage guests to use extra hand sanitisers, available at the Top and Bottom Luge Station.

    For current opening times of the Luge, please click here.

  • I wish to bring my own helmet to ride the luge, is this allowed?

    Yes, you can bring your own helmet as long as it is not a full-face helmet. Please ensure your helmet has a strap to secure it, and ensure it stays firmly in place while riding the Luge.