Quality Assurance

Skyline Rotorua is focussed on ensuring all our visitors receive a warm welcome and leave having their expectations exceeded. 

We focus on safety, quality and customer service and all our staff work hard to meet the high expectations we set.

We have developed an innovative and integrated Quality, Health & Safety and Environment Management System based on LEAN principles called the Skyline Edge for Excellence Programme.  Our programme forms the basis of our excellent continuous improvement culture which emphasizes creating value for our customers and ensuring our corporate, social and environmental responsibilities and obligations are part of our everyday business.

We are externally audited on a regular basis to ensure we meet the high standards for guest and staff satisfaction.  Please see below some of the Certifications and business awards we have received.

Certifications

External Awards

Skyline Rotorua Recipient of the New Zealand Beef & Lamb Hallmark of Excellence Award.




  • 2017 Winner of the Beef and Lamb Excellence Award
  • 2016 Winner of the Beef and Lamb Excellence Award
Skyline Rotorua Recipient of a Rotorua Business Excellence Award.






  • 2015 Winner of the Social Responsibility Award from the Westpac Rotorua Business Awards
  • 2015 Winner of the Attractions Business Award from the Westpac Rotorua Business Awards
  • 2015 Winner of the Westpac Business of the Year Award from the Westpac Rotorua Business Awards
Skyline Rotorua Recipient of a Rotorua Hospitality Award.




  • 2018 Winner of the Outstanding Front of House Team of the Year from the Rotorua Hospitality Awards
  • 2017 Winner of the Excellence in Event Hospitality for Crankworx Rotorua from the Rotorua Hospitality Awards
  • 2016 Winner of the Peoples Choice Award from the Rotorua Hospitality Awards
  • 2015 Winner of the Outstanding Restaurant from the Rotorua Hospitality Awards
Skyline Rotorua Recipient of an NZ Tourism Award.






  • 2017 Finalist for the Visitor Experience Award from the New Zealand Tourism Awards
Skyline Rotorua Recipient of Hospitality NZ Award.





  • 2017 Finalist for the Best Restaurant from the Hospitality New Zealand Awards for Excellence
Skyline Rotorua Recipient of a Bay of Plenty Export Award.






  • 2016 Winner of the Bay of Plenty Exporter of the Year Award
Skyline Rotorua Recipient of a Tourism Industry Association New Zealand Award.



  • 2015 Winner of the Air New Zealand Supreme Tourism Industry Award from the Tourism Industry Association
  • 2015 Winner of the Business Excellence Award from the Tourism Industry Association