Skyline Queenstown is open everyday until 26th July. Check out our open hours for more info.

Stratosfare Restaurant

Stratosfare Restaurant Terms & Conditions

Tickets purchased online are valid for the reserved date at the time of purchase. 

Gift vouchers are valid for 6 months from the date of purchase. To use a gift voucher for the Stratosfare Restaurant, the holder must email us or call us on +64 3 441 0085 to make a confirmed booking.

For bookings made directly with our Reservations Team, you will be requested to provide credit card details to secure your booking. If you decide not to, your booking will not be confirmed. To avoid disappointment, we recommend providing your credit card details or pre-purchasing your booking.

Alternatively, if you have made a reservation without payment: The supplied credit card details are only held to secure your booking and payment will be collected on arrival at the Gondola base ticket office.

Stratosfare Restaurant Cancellation Policy

For groups of less than 10 guests:

  • For reservations (outside of our Christmas & New Year's Eve period) cancelled or amended (date/numbers) within 24 hours of your booking, a 100% cancellation fee will apply.
  • Bookings are fully refundable and amendable provided cancellation/amendments are made no less than 24 hours before expected arrival.
  • In the event of a 'no-show', a 100% cancellation fee will apply.

For groups of 10 guests or more:

  • For reservations (outside of our Christmas & New Year's Eve period) cancelled within 14 days of your booking, a 100% cancellation fee will apply. 
  • For reservations (outside of our Christmas & New Year's Eve period) amended (numbers) within 14 days of your booking, a 100% fee will apply if the adjustment in numbers corresponds to 20% or more of the original booking.
  • Bookings are fully refundable and amendable provided cancellation/amendments are made no less than 14 days before expected arrival.
  • Cancelled bookings that have been subject to an excessive level of administration as a result of numerous changes will incur a cancellation fee of up to 10% at Skyline's discretion.
  • In the event of a 'no-show', a 100% cancellation fee will apply.

Skyline Queenstown reserves the right to cancel your booking in writing to your nominated e-mail address a minimum of 30 days prior to your reservation date. All cancellations will be granted a full refund.

Skyline Enterprises reserves the right to assess other cancellations on a case by case basis and any decision on refunds is entirely at the discretion of the Operator. Cancellation fees may apply.

Premium Dining Experience (not available for special offerings)

Reservations are made on the understanding that window seats cannot be guaranteed. 

To guarantee yourself a window seat please choose our Premium Dining Experience upgrade. The package includes a house drink (soft drink, beer, wine or any of our cocktails), unlimited still or sparkling water, and best of all - a guaranteed window seat!

Please note that there is limited availability of upgrades for each sitting. Should you wish to upgrade to the Premium Dining Experience and this is not available online anymore, please book the standard Gondola and Dinner package and email us or call us on +64 3 441 0085 to enquire about the upgrade.