Welcome to Skyline Queenstown! Find Covid-19 info here.

  • Gondola
  • Luge
  • Bike Park Access
  • Stargazing
  • Stratosfare Restaurant & Bar
An Aerial Photo Of Both Luge Tracks Illuminated For Night Luging. An Aerial Photo Of Both Luge Tracks Illuminated For Night Luging.

Frequently Asked Questions

Looking for a quick answer? Check out our FAQs below. If you still can't find what you are looking for then contact us.

General Enquiries:

  • Can I buy tickets as a gift?

    You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.


  • Are you open all year round?

    Due to COVID-19 Alert Level restrictions, our operation hours may vary throughout the year. Please visit our Open Hours page to see current opening dates and times. 

  • Is there a way to get to the Skyline complex without taking the Gondola?

    Yes, there is an option to hike the Tiki Trail up to the Skyline complex. The Tiki Trail starts at the Gondola base and ends at the Skyline complex. It is a moderate hike and requires a good level of fitness. The walk time is an estimated 45 – 65 minutes one-way depending on your level of fitness.

  • Can I drive up to the Skyline complex?

    Unfortunately not. The Skyline access road is only accessible to commercial vehicles and is not accessible to the public.

  • Is there any parking available?

    Parking on Brecon Street and near Skyline Queenstown is currently unavailable. Please allow sufficient time to find parking before your booking.

    There are several parking options around Queenstown town centre, the closest ones being Wilson Parking and Man Street Public Carpark, both located on Man Street, near the bottom of Brecon Street.

    Large campervans can be parked at the Boundary Street Carpark, where there are 33 dedicated parks for large vehicles. Please be aware that campervans are prohibited from parking in the Queenstown CBD and could face an infringement fee of $40-$60 if parked incorrectly.

    For further information on parking in Queenstown, please visit the Queenstown Lakes District Council (QLDC) website here.

  • I am a travel agent and would like to start a partnership with Skyline Queenstown. How do I do that?

    Take a look at our Trade Information. Kindly note that starting an account does require significant processing time and procedures. All bookings made prior to an activated account will be on regular retail rates. Tour companies and travel agents are not permitted to directly purchase tickets online with Skyline.


  • Do we need to reserve a Gondola ride?

    No, Gondolas run consistently during normal open hours.

    Click Here To Book Online

  • Do children need to pay?

    We offer reduced child rates for those aged between 6 and under 15 years old. Children 5 years old and under can ride the Gondola free of charge.

  • Is the Gondola wheelchair accessible?

    The Skyline complex is wheelchair-friendly, and we often welcome guests in wheelchairs or with any other special requirements. We will always ensure they are fully supported and catered for. We are able to slow or even stop the Gondolas if needed.

    We are able to help a guest in a wheelchair at both ends to be lifted out of the chair into the Gondola and the wheelchair will be folded into the Gondola with them. This does, however, depend on the severity of the disability - for example, if the customer is in an electric wheelchair, this may not be possible. We would handle this on a case-by-case basis.

    While we don’t have a ramp, if the customer is wheelchair-bound, we will stop the gondola to allow the wheelchair in, and the Gondola operators will lift the wheelchair in. Most chairs do fit. However, we also have a wheelchair at the bottom of the Gondola (and at the top) we can provide to the guest if needed, and we can assist them in changing to our chair. Once at the top, we have lifts/ramps etc.

    Unfortunately, the walking tracks outside the complex and the Moonlight Theatre are not wheelchair accessible.

  • What is the maximum capacity in the Gondola?

    The Gondola can fit up to 4 adults. Our Gondola operators will advise the best capacity fit if you have children when boarding.

  • Can I do multiple trips on one Gondola ticket?

    Each Gondola ticket gives you a return trip (one way up to the Skyline complex, and one way down from the Skyline complex). If you wish to do multiple trips, you will need multiple Gondola tickets. 

    If you are an Otago or Southland resident, we recommend purchasing a Gondola Annual Pass, that will give you unlimited Gondola access for one year. 

  • Can I bring a pram/ stroller on the Gondola?

    Yes, if the pram/stroller is foldable, our Gondola operators are able to assist with folding it and placing it in the Gondola before you. Alternatively, you are welcome to leave your pram/stroller by our Gondola base berth and collect it once you have completed your Skyline activities.

  • Would I need multiple Gondola tickets if I do more than one Luge ride?

    No. The Luge tracks will not take you down to the Gondola base. You will complete all Luge rides at the end of the Luge track which is at the Skyline complex. Once all Luge rides and other activities are completed, you can then take the Gondola back down to the base.

  • What is included in a family pass/ family deal?

    Family 2+2 includes 2 adults and 2 children.

    Family 2+3 includes 2 adults and 3 children.

Stratosfare Restaurant & Bar:

  • Do I need to make a reservation at Stratosfare?

    Yes, we would recommend making a confirmed booking to avoid disappointment. Click here for more information and to make a booking.

  • What time do you serve Lunch at Stratosfare?

    For up-to-date Lunch opening dates and hours, please visit the Stratosfare Restaurant & Bar Open Hours.

  • What time do you serve Dinner at Stratosfare?

    For up-to-date Dinner opening dates and hours, please visit the Stratosfare Restaurant & Bar Open Hours.

  • Can window seats in the restaurant be reserved?

    If you would like to book a guaranteed window seat, please book our Premium Lunch or Dinner package, which also includes a house drink of your choice.

  • Does the restaurant offer gluten-free, vegetarian and vegan dishes?

    Yes, we can cater to these dietary requirements on request. Our chefs and wait staff are available if you have any questions. Please advise the Reservations team of any dietary requirements when making your booking.

  • Do children pay?

    We offer reduced child rates for those aged between 6 and 14 years old. Pre-Schoolers aged 2-5 years old are charged $5. Infants under the age of 2 years old are free of charge.

  • Do you accommodate large groups?

    Online bookings are limited to 10 guests. If you wish to make a booking for more than 10 guests, please call or email our reservations team directly for availability checks on 03 441 0101, or [email protected].

  • Do you have a Gondola & Dinner & Luge combo ticket?

    Yes, we have combo packages including Gondola, Dinner and Luge rides. You can purchase these online or onsite. 

  • Is the Stratosfare Restaurant open on public holidays?

    Our current opening times for Stratosfare Restaurant can vary throughout the year. Please check our Opening Hours for up-to-date information.

  • What is your cancellation policy?

    The Stratosfare Restaurant cancellation policy can be found here.

  • Do you have a dress code?

    We do not have a formal dress code, however we ask everyone to respect that we are a family-friendly business.

  • Is Stratosfare wheelchair-access friendly?

    Yes, it is! There are select tables in the restaurant which are wheelchair-access friendly. If possible, please let the Reservations team know if you’d require one and we will make the necessary arrangements to ensure it is accommodated, by calling 03 441 0101 or e-mailing [email protected] 

  • Do you have a bar area?

    Yes, our Skyline Stratosfare Bar offers speciality drinks and a limited bar snack menu. For current opening times, please click here.

  • Am I able to book the Stratosfare Restaurant for a private function?

    Yes, of course! Please get in touch with our Conference & Incentives team here.


  • How do I Luge?

    Our purpose-built Luge carts provide the rider with full control over their speed and direction using a unique braking and steering system. It's simple to use, just pull back on the handlebars to slow down or stop and push forward to accelerate.

    Picture showing how to ride the luge. Release the handlebars slightly to accelerate and pull back on the handlebars to brake.
  • Can a single Luge ticket be split over different days?

    Luge rides on a single ticket cannot be split over different days.

  • Are there any age restrictions for the Luge?

    Pre-schoolers under 2 years of age and anyone less than 80cm tall are not permitted to ride the Chairlift or Luge.

    Pre-schoolers older than 2 years of age and taller than 80cm can ride the Luge in tandem on the Green track with an adult aged 15+ years at a cost of $5 for unlimited rides.

  • Can I buy extra Luge rides onsite?

    Yes, you can purchase extra Luge rides from the top of the Gondola.

  • Health conditions and pregnancy.

    To ride the Luge you must be in good health and be free of heart conditions, motion sickness, back problems or other physical limitations. For safety reasons, we do not allow expectant mothers to ride the Luge.

  • Can I wear jandals or sandals when riding the Luge?

    Yes, there are no footwear requirements for the Luge other than wearing some footwear, whichever you prefer.

    Please note that it is a safety requirement that you must keep your feet in the Luge cart at all times, unless it is completely stopped.

  • Is the Luge accessible to people with a disability?

    The Luge is open to people of all ages and abilities. At the Luge Supervisor’s discretion, our Luge team will assist in any way we can to enable a guest with a disability to enjoy the Luge experience. Please ask a staff member for assistance.

  • Where do the Luge tracks finish?

    At our complex on top of Bob’s Peak (via the Gondola) Luge riders take a second chairlift to the top of the Luge tracks and then ride the luge down to the bottom of this chairlift. Once you have finished your Luge rides you take the Gondola back down to Queenstown at your leisure.

  • Can I buy tickets as a gift?

    You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.