Skyline Queenstown is open everyday until 26th July. Check out our open hours for more info.

Open
10am-7.30pm
  • Queenstown Gondola
    Open
  • Queenstown Luge
    Open
  • Queenstown Bike Park
    Closed
    For the Season
  • Stargazing In Queenstown
    Closed
  • Winterfare by Stratosfare Restaurant
    Closed
An Aerial Photo Of Both Luge Tracks Illuminated For Night Luging.

Frequently Asked Questions

Looking for a quick answer? Check out our FAQs below. If you still can't find what you are looking for then contact us.

General Enquiries:

  • Can I buy tickets as a gift?

    You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.

     

  • Are you open all year round?

    Yes, the Skyline complex is open 365 days a year, even on Easter, Christmas and New Year’s Day!

    For specific activity operation hours, click here

  • Is there a way to get to the Skyline complex without taking the Gondola?

    Yes, there is an option to hike the Tiki Trail up to the Skyline complex. The Tiki Trail starts at the Gondola base and ends at the Skyline complex. It is a moderate hike and requires a good level of fitness. The walk time is an estimated 45 – 65 minutes one-way depending on your level of fitness.

  • Can I drive up to the Skyline complex?

    Unfortunately not. The Skyline access road is only accessible to commercial vehicles and is not accessible to the public.

  • Is there any parking available?

    Parking near Skyline Queenstown is limited, so please allow sufficient time to find parking before your booking. There is council public parking available along Brecon Street. This is free for up to 240 minutes and is managed by the Queenstown Lakes District Council.

    If parking along Brecon Street is not available, there are several other parking options around Queenstown central such as Man Street Car Park, and Recreational Ground Car Park etc. Large campervans are prohibited from parking in the Queenstown CBD and could face an infringement fee of $40-$60 if parked incorrectly. 33 dedicated parks for large campervans are available at the Boundary Street Carpark.

    For more information on parking in Queenstown, click here.

  • I am a travel agent and would like to start a partnership with Skyline Queenstown. How do I do that?

    Take a look at our Trade Information. Kindly note that starting an account does require significant processing time and procedures. All bookings made prior to an activated account will be on regular retail rates. Tour companies and travel agents are not permitted to directly purchase tickets online with Skyline.

Gondola:

  • Do we need to reserve a Gondola ride?

    No, Gondolas run consistently during normal open hours.

    Click Here To Book Online

  • Do children need to pay?

    We offer reduced child rates for those aged between 5 and under 15 years old. Infants under the age of 5 years old can ride the Gondola Free of Charge.

  • Is the Gondola wheelchair accessible?

    The Skyline complex is wheelchair-friendly, and on a daily basis, we welcome guests in wheelchairs or with any other special requirements. We will always ensure they are fully supported and catered for. We are able to slow or even stop the Gondolas if needed.

    We are able to help a guest in a wheelchair at both ends to be lifted out of the chair into the Gondola and the wheelchair will be folded into the Gondola with them. This does, however, depend on the severity of the disability - for example, if the customer is in an electric wheelchair, this may not be possible. We would handle this on a case-by-case basis.

    While we don’t have a ramp, if the customer is wheelchair-bound, we will stop the gondola to allow the wheelchair in, and the Gondola operators will lift the wheelchair in. Most chairs do fit. However, we also have a wheelchair at the bottom of the Gondola (and at the top) we can provide to the guest if needed, and we can assist them in changing to our chair. Once at the top, we have lifts/ramps etc.

    Unfortunately, the walking tracks outside the complex and the Moonlight Theatre are not wheelchair accessible.

  • What is the maximum capacity in the Gondola?

    The Gondola can fit up to 4 adults. Our Gondola operators will advise the best capacity fit if you have children when boarding.

  • Can I do multiple trips on one Gondola ticket?

    Each Gondola ticket gives you a return trip (one way up to the Skyline complex, and one way down from the Skyline complex). If you wish to do multiple trips, you will need multiple Gondola tickets. 

  • Can I bring a pram/stroller on the Gondola?

    Yes, if the pram/stroller is foldable, our Gondola operators are able to assist with folding it and placing it in the Gondola before you. Alternatively, you are welcome to leave your pram/stroller by our Gondola base berth and collect it once you have completed your Skyline activities.

  • Would I need multiple Gondola tickets if I do more than one Luge ride?

    No. The Luge tracks will not take you down to the Gondola base. You will complete all Luge rides at the end of the Luge track which is at the Skyline complex. Once all Luge rides and other activities are completed, you can then take the Gondola back down to the base.

  • What is included in a family pass/family deal?

    Family 2+2 includes 2 adults and 2 children.

    Family 2+3 includes 2 adults and 3 children.

Stratosfare Restaurant & Bar:

  • Do you still offer Buffet meals at Stratosfare?

    Not at the moment. Stratosfare Restaurant is currently open for Winterfare, a 3 course set menu dining experience. Open every Friday and Saturday evenings, for a limited time only. We do not have a set date for when the buffet will return so check back again later.

  • Is there are a special Gondola Annual Pass holder price for Winterfare?

    Yes, click here to learn more about our Gondola Annual Pass offer. Guests accompanying GAP holders also get 20% off when the Annual Pass holder pays for all tickets in a single transaction on arrival. To receive the discount please call 03 441 0101 or use our contact form to book you and your guests.

  • Do you need to make a reservation at Stratosfare?

    Yes, we would recommend making a confirmed booking to avoid disappointment.

  • What time do you serve Lunch at Stratosfare?

    The Stratosfare Restaurant Buffet Lunch is closed until further notice. Check out the Restaurant main page for current offerings.

  • What time do you serve Dinner at Stratosfare?

    Winterfare by Stratosfare Restaurant is served every Friday and Saturday evenings from 5pm. This new 3 course set menu offering replaces our Buffet Dinner, and will run for a limited time only. Check out the Stratosfare Restaurant main page for current offerings.

  • Can window seats in the restaurant be reserved?

    No, window seats cannot be reserved for Winterfare.

  • Does the restaurant offer gluten-free, vegetarian and vegan dishes?

    Yes, we can cater to these dietary requirements on request. Our chefs and wait staff are available if you have any questions. Please advise the Reservations team of any dietary requirements when making your booking.

  • Do children pay?

    We offer reduced child rates for those aged between 5 and 14 years old, that includes a choice of main and dessert from a kid's menu. Infants under the age of 5 years old are free of charge to accompany the party, but child rates will apply if ordering a meal from the kid's menu.

  • What does the price include?

    Winterfare adult prices include a return ride on our Gondola, and a 3 course dinner. Child price includes Gondola and a choice of main and dessert from a kid's menu. The price does not include any beverages, but you can add a wine match for $15, including 60ml of iconic New Zealand wine matched with each course. Please order with our friendly staff when seated.

  • Do you accommodate large groups?

    Online bookings are limited to 10 guests. If you wish to make a booking for more than 10 guests, please call or email our reservations team directly for availability checks on 03 441 0085 or reservations@skyline.co.nz.

  • Do you have a Gondola & Dinner & Luge combo ticket?

    At the moment, we are not offering a combo including Gondola, Winterfare Dinner and Luge rides. We recommend purchasing the Winterfare package that includes Gondola ride, and add Luge rides when you arrive. 

  • Is the Stratosfare Restaurant open on public holidays?

    Yes, Winterfare by Stratosfare Restaurant is served every Friday and Saturday evenings during Winter, until further notice.

  • What is your cancellation policy?

    The Stratosfare Restaurant cancellation policy can be found here.

  • Do you have a dress code?

    No. Feel free to wear whatever you wish!

  • Is Stratosfare wheelchair-access friendly?

    Yes, it is! There are select tables in the restaurant which are wheelchair-access friendly. Do let the Reservations team know if you’d require one and we will make the necessary arrangements to ensure it is accommodated. 

  • Do you have a bar area?

    Yes, the Skyline Stratosfare Bar will operate during Winterfare experience, every Friday and Saturday evenings. 

  • Am I able to book the Stratosfare Restaurant for a private function?

    Yes, that can be discussed! Please get in touch with our Conference & Incentives team here.

Luge:

  • How do I luge?

    Our purpose-built Luge carts provide the rider with full control over their speed and direction using a unique braking and steering system. It's simple to use, just pull back on the handlebars to slow down or stop and push forward to accelerate.

    Picture showing how to ride the luge. Release the handlebars slightly to accelerate and pull back on the handlebars to brake.
  • Can a single Luge ticket be split over different days?

    Luge rides on a single ticket cannot be split over different days.

  • Are there any height or age restrictions?

    Children must be at least 6 years old and 110cm or taller to be allowed to ride the Blue Track unaccompanied.

    Children must be 135cm or taller to be allowed to ride the Red Track unaccompanied.

    Children under the age of 6 years old or under 110cm can ride the Luge in tandem on the Blue Track, with an adult aged 15+ years at a cost of $5 for unlimited rides (Future Luge Rider).

  • Can I buy extra Luge rides onsite?

    Yes, you can purchase extra Luge rides from the top of the Gondola.

  • How do I download a copy of my Gondola or Luge photo?

    If you have purchased a Luge photo you can download the image from our website. Photos are loaded 24 hours after they have been taken, select get photos and enter the code located on the bottom left corner of your photo.

  • Can I buy tickets as a gift?

    You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.

     

Stargazing:

  • Are reservations required?

    Yes, as tours seats are limited, we would recommend reserving a spot on the Stargazing tour you wish to attend.

    Check availability and buy your tickets here.

  • Are there combo tickets for Gondola & Dinner & Stargazing?

    Yes! We invite guests to plan their activities to best experience what Skyline has to offer. We offer a combo ticket of Gondola, Dinner & Stargazing. Check availability and buy your tickets here. Check out the specific activity times here.

  • Do children pay?

    We offer reduced child rates for those aged between 5 and under 15 years old. Infants under the age of 5 years old can go on the tour Free of Charge.

  • What happens if the weather does not permit the running of the outdoor tour?

    Our Stargazing guides keep a close eye on the weather during the day and if they feel conditions are less than ideal for the outdoor tour, they will run the indoor tour. Sometimes this decision may not be made until tour time due to the ever-changing and unpredictable weather in Queenstown. On the nights when cloud fills the sky, join us on our “A Journey through the night sky” indoor tour option which uses high tech software to replicate our night sky here in Queenstown. You will see everything you can see on the outdoor tour plus more, as our program allows us to delve further into space than visible with telescopes here on earth.

  • What languages are offered on the Stargazing tours?

    The default tour language will be English, but we offer Mandarin/Cantonese/Japanese commentary on request. Get in touch with our reservations team to find out more.

  • When will I find out if the outdoor tour will take place or not?

    Sometimes this decision may not be made until tour time due to the ever-changing and unpredictable weather in Queenstown. 

    On the nights when cloud fills the sky, join us on our “A Journey through the night sky” indoor tour option.

  • Do you provide refunds?

    Refunds are not payable if you cancel after 12.00pm on the day of the booked tour.

    If conditions require that the tour is to be run in the Moonlight Theatre you will have three choices:

    • Re-book for another date where space is available.
    • Join the indoor tour and receive a $20 refund per adult or $10 per child.
    • Or take a full refund for the Stargazing tour.

Photos:

  • How do I download a copy of my Gondola or Luge photo?

    If you have purchased a Luge photo you can download the image from our website. Photos are loaded 24 hours after they have been taken, select get photos and enter the code located on the bottom left corner of your photo.

  • Can I purchase a Gondola or Luge photo after my visit to Skyline?

    Due to the number of photos taken daily, we are unable to recover photos once you leave the complex. Photos must be purchased at the Luge or the base of the Gondola on the day.