We are open under Alert Level 2. Read our Covid-19 Update.

Open
9.30am-8pm
  • Queenstown Gondola
    Open
  • Queenstown Luge
    Open
  • Queenstown Bike Park Access
    Open
  • Stratosfare Restaurant
    Open
An Aerial Photo Of Both Luge Tracks Illuminated For Night Luging.

Frequently Asked Questions

Looking for a quick answer? Check out our FAQs below. If you still can't find what you are looking for then contact us.

General Enquiries:

  • Can I buy tickets as a gift?

    You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.

     

  • Are you open all year round?

    Yes, the Skyline complex is open 365 days a year, even on Easter, Christmas and New Year’s Day!

    For specific activity operation hours, click here

  • Is there a way to get to the Skyline complex without taking the Gondola?

    Yes, there is an option to hike the Tiki Trail up to the Skyline complex. The Tiki Trail starts at the Gondola base and ends at the Skyline complex. It is a moderate hike and requires a good level of fitness. The walk time is an estimated 45 – 65 minutes one-way depending on your level of fitness.

  • Can I drive up to the Skyline complex?

    Unfortunately not. The Skyline access road is only accessible to commercial vehicles and is not accessible to the public.

  • Is there any parking available?

    Parking near Skyline Queenstown is limited, so please allow sufficient time to find parking before your booking. There is council public parking available along Brecon Street. This is free for up to 240 minutes and is managed by the Queenstown Lakes District Council.

    If parking along Brecon Street is not available, there are several other parking options around Queenstown central such as Man Street Car Park, and Recreational Ground Car Park etc. Large campervans are prohibited from parking in the Queenstown CBD and could face an infringement fee of $40-$60 if parked incorrectly. 33 dedicated parks for large campervans are available at the Boundary Street Carpark.

    For more information on parking in Queenstown, click here.

  • I am a travel agent and would like to start a partnership with Skyline Queenstown. How do I do that?

    Take a look at our Trade Information. Kindly note that starting an account does require significant processing time and procedures. All bookings made prior to an activated account will be on regular retail rates. Tour companies and travel agents are not permitted to directly purchase tickets online with Skyline.

Gondola:

  • Do we need to reserve a Gondola ride?

    No, Gondolas run consistently during normal open hours.

    Click Here To Book Online

  • Do children need to pay?

    We offer reduced child rates for those aged between 5 and under 15 years old. Infants under the age of 5 years old can ride the Gondola Free of Charge.

  • Is the Gondola wheelchair accessible?

    The Skyline complex is wheelchair-friendly, and on a daily basis, we welcome guests in wheelchairs or with any other special requirements. We will always ensure they are fully supported and catered for. We are able to slow or even stop the Gondolas if needed.

    We are able to help a guest in a wheelchair at both ends to be lifted out of the chair into the Gondola and the wheelchair will be folded into the Gondola with them. This does, however, depend on the severity of the disability - for example, if the customer is in an electric wheelchair, this may not be possible. We would handle this on a case-by-case basis.

    While we don’t have a ramp, if the customer is wheelchair-bound, we will stop the gondola to allow the wheelchair in, and the Gondola operators will lift the wheelchair in. Most chairs do fit. However, we also have a wheelchair at the bottom of the Gondola (and at the top) we can provide to the guest if needed, and we can assist them in changing to our chair. Once at the top, we have lifts/ramps etc.

    Unfortunately, the walking tracks outside the complex and the Moonlight Theatre are not wheelchair accessible.

  • What is the maximum capacity in the Gondola?

    The Gondola can fit up to 4 adults. Our Gondola operators will advise the best capacity fit if you have children when boarding.

  • Can I do multiple trips on one Gondola ticket?

    Each Gondola ticket gives you a return trip (one way up to the Skyline complex, and one way down from the Skyline complex). If you wish to do multiple trips, you will need multiple Gondola tickets. 

  • Can I bring a pram/stroller on the Gondola?

    Yes, if the pram/stroller is foldable, our Gondola operators are able to assist with folding it and placing it in the Gondola before you. Alternatively, you are welcome to leave your pram/stroller by our Gondola base berth and collect it once you have completed your Skyline activities.

  • Would I need multiple Gondola tickets if I do more than one Luge ride?

    No. The Luge tracks will not take you down to the Gondola base. You will complete all Luge rides at the end of the Luge track which is at the Skyline complex. Once all Luge rides and other activities are completed, you can then take the Gondola back down to the base.

  • What is included in a family pass/family deal?

    Family 2+2 includes 2 adults and 2 children.

    Family 2+3 includes 2 adults and 3 children.

Stratosfare Restaurant & Bar:

  • Do you still offer Buffet meals at Stratosfare?

    Our Stratosfare Restaurant offers two dining experiences, depending on the COVID-19 Alert Levels: 

    Under Alert Level 1, and from Friday September 25th, we are excited to bring back our signature Stratosfare Buffet dining experience. Under Alert Level 2 restrictions, we will present Winterfare, a 3 course set menu dining experience. 

    Click here for more information.

  • Do I need to make a reservation at Stratosfare?

    Yes, we would recommend making a confirmed booking to avoid disappointment. Click here for more information and to make a booking.

  • What time do you serve Lunch at Stratosfare?

    The Stratosfare Restaurant Buffet Lunch is closed until further notice. Check out the Restaurant main page for current offerings.

  • What time do you serve Dinner at Stratosfare?

    Our dining times depend on the dining experience we currently offer and the COVID-19 Alert Level we are operating under. Check out the Stratosfare Restaurant main page for current dining times.

  • Can window seats in the restaurant be reserved?

    If you would like to book a guaranteed window seat, please book our Premium Dinner, which also includes a welcome drink on arrival. This option is only available for our Buffet Dinner.

  • Does the restaurant offer gluten-free, vegetarian and vegan dishes?

    Yes, we can cater to these dietary requirements on request. Our chefs and wait staff are available if you have any questions. Please advise the Reservations team of any dietary requirements when making your booking.

  • Do children pay?

    We offer reduced child rates for those aged between 5 and 14 years old. Infants under the age of 5 years old are free of charge, but child price will apply if ordering a meal from the children's menu.

  • Do you accommodate large groups?

    Online bookings are limited to 10 guests. If you wish to make a booking for more than 10 guests, please call or email our reservations team directly for availability checks on 03 441 0085 or reservations@skyline.co.nz.

  • Do you have a Gondola & Dinner & Luge combo ticket?

    At the moment, we are not offering a combo including Gondola, Dinner and Luge rides, however you can add Luge tickets to your booking when you arrive at our base terminal. Speak to our friendly staff for more information. 

  • Is the Stratosfare Restaurant open on public holidays?

    Our current opening times for Stratosfare Restaurant can vary, depending on the current COVID-19 Alert Levels. Please check our Opening Hours for up-to-date information.

  • What is your cancellation policy?

    The Stratosfare Restaurant cancellation policy can be found here.

  • Do you have a dress code?

    We do not have a formal dress code, however we ask everyone to respect that we are a family-friendly business.

  • Is Stratosfare wheelchair-access friendly?

    Yes, it is! There are select tables in the restaurant which are wheelchair-access friendly. Do let the Reservations team know if you’d require one and we will make the necessary arrangements to ensure it is accommodated. 

  • Do you have a bar area?

    Yes, our Skyline Stratosfare Bar offers speciality drinks and a limited bar snack menu. For current opening times, please click here.

  • Am I able to book the Stratosfare Restaurant for a private function?

    Yes, of course! Please get in touch with our Conference & Incentives team here.

Luge:

  • How do I luge?

    Our purpose-built Luge carts provide the rider with full control over their speed and direction using a unique braking and steering system. It's simple to use, just pull back on the handlebars to slow down or stop and push forward to accelerate.

    Picture showing how to ride the luge. Release the handlebars slightly to accelerate and pull back on the handlebars to brake.
  • Can a single Luge ticket be split over different days?

    Luge rides on a single ticket cannot be split over different days.

  • Are there any height or age restrictions?

    Children must be at least 6 years old and 110cm or taller to be allowed to ride the Blue Track unaccompanied.

    Children must be 135cm or taller to be allowed to ride the Red Track unaccompanied.

    Children under the age of 6 years old or under 110cm can ride the Luge in tandem on the Blue Track, with an adult aged 15+ years at a cost of $5 for unlimited rides (Future Luge Rider).

  • Can I buy extra Luge rides onsite?

    Yes, you can purchase extra Luge rides from the top of the Gondola.

  • How do I download a copy of my Gondola or Luge photo?

    If you have purchased a Luge photo you can download the image from our website. Photos are loaded 24 hours after they have been taken, select get photos and enter the code located on the bottom left corner of your photo.

  • Can I buy tickets as a gift?

    You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.

     

Stargazing:

  • Are reservations required?

    Yes, as tours seats are limited, we would recommend reserving a spot on the Stargazing tour you wish to attend.

    Check availability and buy your tickets here.

  • Do children pay?

    We offer reduced child rates for those aged between 5 and under 15 years old. Infants under the age of 5 years old can go on the tour Free of Charge.

  • What happens if the weather does not permit the running of the outdoor tour?

    Our Stargazing guides keep a close eye on the weather and will make a decision during the day to run the tour or not. If weather conditions are unsuitable to run the tour, you will have the option to:

    • Re-book for another date where space is available.
    • Take a full refund for the Stargazing tour.
  • What languages are offered on the Stargazing tours?

    We are currently running our English speaking tours only.
  • When will I find out if the outdoor tour will take place or not?

    Unfortunately, in Queenstown's alpine environment, we can expect ever-changing and unpredictable weather throughout the year. Your tour guide will made the decision to run the Stargazing Tour on the day of the tour. If conditions are deemed unsuitable, you will be contacted to re-book or get a refund for your Stargazing Tour.

Photos:

  • How do I download a copy of my Gondola or Luge photo?

    If you have purchased a Luge photo you can download the image from our website. Photos are loaded 24 hours after they have been taken, select get photos and enter the code located on the bottom left corner of your photo.

  • Can I purchase a Gondola or Luge photo after my visit to Skyline?

    Due to the number of photos taken daily, we are unable to recover photos once you leave the complex. Photos must be purchased at the Luge or the base of the Gondola on the day.