Open
9am-9pm
  • Gondola
    Open
  • Luge
    Open
  • Mountain Biking
    Open
  • Stargazing
    Open
  • Stratosfare Restaurant
    Open

Frequently Asked Questions

Looking for a quick answer? Check out our FAQs below. If you still cant find what you are look for then contact us.

Jump To FAQs for:

  • Gondola
  • Stratosfare Restaurant & Bar
  • Luge
  • Stargazing
  • Photos from Gondola or Luge

General Enquiries

  • Can I buy tickets as a gift?

    You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.

     

  • Are you open all year round?

    Yes, the Skyline complex is open 365 days a year, even on Easter, Christmas and New Year’s Day!

    For specific activity operation hours, click here

  • Is there a way to get to the Skyline complex without taking the Gondola?

    Yes, there is an option to hike the Tiki Trail up to the Skyline complex. The Tiki Trail starts at the Gondola base and ends at the Skyline complex. It is a moderate hike and requires a good level of fitness. The walk time is an estimated 45 – 65 minutes one-way depending on level of fitness.

  • Can I drive up to the Skyline complex?

    Unfortunately not. The Skyline access road is only accessible to commercial vehicles and is not accessible to the public.

  • Is there any parking available?

    Yes, there is council public parking available along Brecon Street. This is free for up to 240 minutes and is managed by the Queenstown Lakes District Council.

    If parking along Brecon Street is not available, there are several other parking options around Queenstown central such as Man Street Car Park, and Recreational Ground Car Park etc.

  • I am a travel agent and would like to start a partnership with Skyline Queenstown. How do I do that?

    Please get in touch with our Sales team. Kindly note that starting accounts do require significant processing time and procedures. All bookings made prior to an activated account will be on regular retail rates. Tour companies and travel agents are not permitted to directly purchase tickets online with Skyline.

Gondola

  • Do we need to reserve a Gondola ride?

    No, Gondolas run consistently between the hours of 9.00am and till the last guest leaves the Skyline complex. The last boarding time is 9.00pm each evening.

    Click Here To Book Online

  • Do children need to pay?

    We offer reduced child rates for those aged between 5 and under 15 years old. Infants under the age of 5 years old can ride the Gondola Free of Charge.

  • Is the Gondola wheelchair accessible?

    The Skyline complex is wheelchair-friendly, and on a daily basis, we welcome guests in wheelchairs or with any other special requirements. We will always ensure they are fully supported and catered for. We are able to slow or even stop the Gondolas if needed.

    We are able to help a guest in a wheelchair at both ends to be lifted out of the chair into the Gondola and the wheelchair will be folded into the Gondola with them. This does, however, depend on the severity of the disability - for example, if the customer is in an electric wheelchair, this may not be possible. We would handle this on a case-by-case basis.

    While we don’t have a ramp, if the customer is wheelchair-bound, we will stop the gondola to allow the wheelchair in, and the Gondola operators will lift the wheelchair in. Most chairs do fit. However, we also have a wheelchair at the bottom of the Gondola (and at the top) we can provide to the guest if needed, and we can assist them in changing to our chair. Once at the top, we have lifts/ramps etc.

    Unfortunately, the walking tracks outside the complex are not wheelchair-friendly.

  • What is the maximum capacity in the Gondola?

    The Gondola can fit up to 4 adults. Our Gondola operators will advise the best capacity fit if you have children when boarding.

  • Can I do multiple trips on one Gondola ticket?

    Each Gondola ticket gives you a return trip (one way up to the Skyline complex, and one way down from the Skyline complex). If you wish to do multiple trips, you will need multiple Gondola tickets. 

  • Can I bring a pram/stroller on the Gondola?

    Yes, if the pram/stroller is foldable, our Gondola operators are able to assist with folding it and placing it in the Gondola before you. Alternatively, you are welcome to leave your pram/stroller by our Gondola base berth and collect it once you have completed your Skyline activities.

  • Would I need multiple Gondola tickets if I do more than one Luge ride?

    No. The Luge tracks will not take you down to the Gondola base. You will complete all Luge rides at the end of the Luge track which is at the Skyline complex. Once all Luge rides and other activities are completed, you can then take the Gondola back down to the base.

  • What is included in a family pass/family deal?

    Family 2+2 includes 2 adults and 2 children.

    Family 2+3 includes 2 adults and 3 children.

Stratosfare Restaurant & Bar

  • Do you need to make a reservation at Stratosfare?

    Yes, we would recommend making a confirmed Lunch/Dinner booking to avoid disappointment, especially during our peak holiday periods.

  • What time do you serve Lunch at Stratosfare?

    Our lunch service starts at 11.30am and runs until 2.45pm.

    We take bookings at 11.30am, 11.45am, 12.00pm, 12:15pm, 12:30pm, 1:15pm, and 1:30pm.

  • What time do you serve Dinner at Stratosfare?

    Our early dinner service starts at 4.30pm and runs until 6.00pm.

    We take bookings at 4.30pm and 4.45pm. All tables must be vacated by 6.00pm.

    Our dinner service starts at 6.30pm.

    We take bookings at 6.30pm, 6.45pm, 7.00pm, 8.30pm, and 8.45pm. We offer 9.00pm dining on select days

    The Stratosfare restaurant will close once the last guest leaves.

  • Can window seats in the restaurant be reserved?

    Yes. They can be reserved with the Premium Dining Experience upgrade. The upgrade is an additional $20 per adult/child and guarantees you a table by the window and a complimentary drink each. Please book online here. The Premium Dining Experience upgrades are limited per day and subject to availability.

  • Does the restaurant offer gluten-free, vegetarian and vegan dishes?

    Yes, we cater for a wide range of dietary requirements. All dishes on the buffet spread are labelled vegetarian (V), vegan (VG), nut-free (NF), gluten-free (GF) or dairy-free (DF). Our chefs and wait staff are available if you have any questions. Please advise the Reservations team of any dietary requirements when making your booking.

  • Is your food Halal?

    Our beef, lamb, salmon and vegetarian dishes are Halal. Our chicken is supplied by a Halal-certified supplier; however, the processing plant may produce non-halal meat in separate production areas.

  • Do children pay?

    We offer reduced child rates for those aged between 5 and under 15 years old. Infants under the age of 5 years old can dine Free of Charge.

  • What does the price include?

    Our dining combos include a return ride on our Gondola, and access to the all-you-can-eat buffet lunch or dinner, and tea or coffee. The price does not include any other beverages.

  • Do you accommodate large groups?

    Online bookings are limited to 10 guests. If you wish to make a booking for more than 10 guests, please call or email our reservations team directly for availability checks on 03 441 0085 or reservations@skyline.co.nz.

  • Do you organise celebrations?

    Yes! We have a range of cakes available for order and purchase. Please advise us if you would like to organise this for you. Do note that we require 48 hours’ notice for each cake order.

  • Do you offer any special dining packages?

    Yes, we offer the following packages:

    Gondola, Lunch and 5 Luge rides

    • Includes a return ride on the Gondola, access to the all-you-can-eat buffet lunch, tea or coffee, and 5 Luge rides 

    Gondola, Dinner and Wine for 2

    • Includes a return ride on the Gondola, access for 2 adults to the all-you-can-eat buffet dinner, tea or coffee, and a bottle of our bespoke Stratosfare Moonblock Pinot Noir 

    Gondola and Premium Dining Experience Lunch/Dinner

    • Includes a return ride on the Gondola, access to the all-you-can-eat buffet lunch/dinner, tea or coffee, and a guaranteed table by the window, and a complimentary house drink

    Gondola, Dinner and Stargazing

    • Includes a return ride on the Gondola, access to the all-you-can-eat buffet dinner, tea or coffee and a seat on our guided Stargazing tour
  • Do you have a Gondola & Dinner & Luge combo ticket?

    No. You are welcome to purchase a Gondola & Dinner ticket, then add on Luge rides at the ticket office.

  • Do you offer gift vouchers for dining?

    Yes, gift vouchers can be purchased online. Gift vouchers are open-dated and valid for up to 6 months from the date of purchase. They are non-refundable and fully transferable.

    To purchase gift vouchers, head over to our Buy Tickets page and remember to check the ‘Buy as Gift Voucher’ option. The recipient will need to get in touch with Reservations to book in a specific date and time to use their gift.

    If you would like individual gift vouchers, these must be purchased as separate transactions.

  • Is the Stratosfare Restaurant open on public holidays?

    Yes, the Stratosfare Restaurant is open 7 days a week, 365 days a year, including Easter, Christmas and New Year’s Day.

  • What is your cancellation policy?

    Any reservation cancelled or amended prior to 72 hours of the booking date will not incur any cancellation/amendment fee.

    Any reservation cancelled or amended less than 72 hours but more than 24 hours prior to the booking will incur a fee of 10% of the total retail rate of the booking. This will change during our busy summer period to less than 21 days and more than 7 days prior to the booking.

    For bookings cancelled or amended within 24 hours of your booking, the total retail rate of your reservation will be charged to the supplied credit card. This will change during our busy summer period to within 7 days.

    In the event of a ‘no-show’, a 100% cancellation charge will apply.

    Skyline Queenstown reserves the right to cancel your booking in writing to your nominated e-mail address a minimum of 30 days prior to your reservation date. All cancellations will be granted a full refund.

  • Do you have a dress code?

    No. Feel free to wear whatever you wish!

  • Is Stratosfare wheelchair-access friendly?

    Yes, it is! There are select tables in the restaurant which are wheelchair-access friendly. Do let the Reservations team know if you’d require one and we will make the necessary arrangements to ensure it is accommodated.

  • Do you have a bar area?

    Yes, the Skyline Stratosfare Bar is open from 11.00am until late and offers an extensive drinks menu including beer, wine, cocktails and barista coffee. There is also a variety of bar snacks available, which are served until 9.30pm. Reservations are not required to access the Stratosfare Bar.

  • Do you only have buffet food available in Stratosfare?

    Yes, Stratosfare only offers a buffet option to our diners.

    For a la carte options, the Market Kitchen Café is open from 9.30am daily and offers a selection of cuisines from around the world, including sandwiches, salads, pies, pizza, curries and a selection of cakes and desserts. Reservations are not required for the Market Kitchen Café.

  • Am I able to book the Stratosfare Restaurant for a private function?

    Yes, that can be discussed! Please get in touch with our Conference & Incentives team here.

Luge

  • How do I luge?

    Our purpose-built Luge carts provide the rider with full control over their speed and direction using a unique braking and steering system. It's simple to use, just pull back on the handlebars to slow down or stop and push forward to accelerate.

    Picture showing how to ride the luge. Release the handlebars slightly to accelerate and pull back on the handlebars to brake.
  • Can a single Luge ticket be split over different days?

    Luge rides on a single ticket cannot be split over different days.

  • Are there any height or age restrictions?

    Riders who are under 110cm will need to ride in tandem with an adult, and only on the blue or red tracks. Additionally, only infants who are able to walk and support their own body weight are able to ride with an accompanying adult. Riders who are between 110cm and 135cm, can ride the blue and red tracks unaccompanied. Children that are 10 years old and over 135cm can ride the red track unaccompanied.

  • Can I buy extra Luge rides onsite?

    Yes you can purchase extra Luge rides from the top of the Gondola.

  • How do I download a copy of my Gondola or Luge photo?

    If you have purchased a Luge photo you can download the image from our website.  Photos are loaded 24 hours after they have been taken, select get photos and enter the code located on the bottom left corner of your photo.

  • Can I buy tickets as a gift?

    You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.

     

Stargazing

  • Are reservations required?

    Yes, as tours seats are limited, we would recommend reserving a seat on the Stargazing tour you wish to attend.

    Check availability and buy your tickets here.

  • Are there combo tickets for Gondola & Dinner & Stargazing?

    Yes! We invite guests to plan their activities to best experience what Skyline has to offer. We offer a combo ticket of Gondola, Dinner & Stargazing. Check availability and buy your tickets here. Check out the specific activity times here.

  • Do children pay?

    We offer reduced child rates for those aged between 5 and under 15 years old. Infants under the age of 5 years old can go on the tour Free of Charge.

  • What happens if the weather does not permit the running of the outdoor tour?

    Our Stargazing guides are keeping a close eye on the weather and if they feel it is less than ideal conditions for the outdoor tour, they will run the indoor tour.  Sometimes this decision may not be made until tour time due to the ever changing, unpredictable weather in Queenstown.  On the nights when cloud fills the sky, join us on our “A Journey through the night sky” indoor tour option which uses high tech software to replicate our night sky here in Queenstown. You will see everything you can see on the outdoor tour plus more, as our program allows us to delve further into space than visible with telescopes here on earth.

  • What languages are offered on the Stargazing tours?

    If not specified, the default tour language will be English. We offer Mandarin/Cantonese/Japanese commentary on select days. Get in touch with our Reservations team to find out more.

  • When will I find out if the outdoor tour will take place or not?

    Sometimes this decision may not be made until tour time due to the ever changing, unpredictable weather in Queenstown. 

    On the nights when cloud fills the sky, join us on our “A Journey through the night sky” indoor tour option.

Photos

  • How do I download a copy of my Gondola or Luge photo?

    If you have purchased a Luge photo you can download the image from our website.  Photos are loaded 24 hours after they have been taken, select get photos and enter the code located on the bottom left corner of your photo.

  • Can I purchase a Gondola or Luge photo after my visit to Skyline?

    Due to the number of photos taken daily, we are unable to recover photos once you leave the complex. Photos must be purchased at the Luge or the base of the Gondola on the day.