Frequently Asked Questions

You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.

Due to COVID-19 Alert Level restrictions, our operation hours may vary throughout the year. Please visit our Open Hours page to see current opening dates and times. 

Yes, there is an option to hike the Tiki Trail up to the Skyline complex. The Tiki Trail starts at the Gondola base and ends at the Skyline complex. It is a moderate hike and requires a good level of fitness. The walk time is an estimated 45 – 65 minutes one-way depending on your level of fitness.

Unfortunately not. The Skyline access road is only accessible to commercial vehicles and is not accessible to the public.

Parking on Brecon Street and near Skyline Queenstown is currently unavailable. Please allow sufficient time to find parking before your booking.

There are several parking options around Queenstown town centre, the closest ones being Wilson Parking and Man Street Public Carpark, both located on Man Street, near the bottom of Brecon Street.

Large campervans can be parked at the Boundary Street Carpark, where there are 33 dedicated parks for large vehicles. Please be aware that campervans are prohibited from parking in the Queenstown CBD and could face an infringement fee of $40-$60 if parked incorrectly.

For further information on parking in Queenstown, please visit the Queenstown Lakes District Council (QLDC) website here.

Take a look at our Trade Information. Kindly note that starting an account does require significant processing time and procedures. All bookings made prior to an activated account will be on regular retail rates. Tour companies and travel agents are not permitted to directly purchase tickets online with Skyline.

No, Gondolas run consistently during normal open hours.

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We offer reduced child rates for those aged between 6 and under 15 years old. Children 5 years old and under can ride the Gondola free of charge.

The Skyline complex is wheelchair-friendly, and we often welcome guests in wheelchairs or with any other special requirements. We will always ensure they are fully supported and catered for. We are able to slow or even stop the Gondolas if needed.

We are able to help a guest in a wheelchair at both ends to be lifted out of the chair into the Gondola and the wheelchair will be folded into the Gondola with them. This does, however, depend on the severity of the disability - for example, if the customer is in an electric wheelchair, this may not be possible. We would handle this on a case-by-case basis.

While we don’t have a ramp, if the customer is wheelchair-bound, we will stop the gondola to allow the wheelchair in, and the Gondola operators will lift the wheelchair in. Most chairs do fit. However, we also have a wheelchair at the bottom of the Gondola (and at the top) we can provide to the guest if needed, and we can assist them in changing to our chair. Once at the top, we have lifts/ramps etc.

Unfortunately, the walking tracks outside the complex and the Moonlight Theatre are not wheelchair accessible.

The Gondola can fit up to 4 adults. Our Gondola operators will advise the best capacity fit if you have children when boarding.

Each Gondola ticket gives you a return trip (one way up to the Skyline complex, and one way down from the Skyline complex). If you wish to do multiple trips, you will need multiple Gondola tickets. 

If you are an Otago or Southland resident, we recommend purchasing a Gondola Annual Pass, that will give you unlimited Gondola access for one year. 

Yes, if the pram/stroller is foldable, our Gondola operators are able to assist with folding it and placing it in the Gondola before you. Alternatively, you are welcome to leave your pram/stroller by our Gondola base berth and collect it once you have completed your Skyline activities.

No. The Luge tracks will not take you down to the Gondola base. You will complete all Luge rides at the end of the Luge track which is at the Skyline complex. Once all Luge rides and other activities are completed, you can then take the Gondola back down to the base.

Family 2+2 includes 2 adults and 2 children.

Family 2+3 includes 2 adults and 3 children.

Yes, we would recommend making a confirmed booking to avoid disappointment. Click here for more information and to make a booking.

For up-to-date Lunch opening dates and hours, please visit the Stratosfare Restaurant & Bar Open Hours.

For up-to-date Dinner opening dates and hours, please visit the Stratosfare Restaurant & Bar Open Hours.

If you would like to book a guaranteed window seat, please book our Premium Lunch or Dinner package, which also includes a house drink of your choice.

Yes, we can cater to these dietary requirements on request. Our chefs and wait staff are available if you have any questions. Please advise the Reservations team of any dietary requirements when making your booking.

We offer reduced child rates for those aged between 6 and 14 years old. Pre-Schoolers aged 2-5 years old are charged $5. Infants under the age of 2 years old are free of charge.

Online bookings are limited to 10 guests. If you wish to make a booking for more than 10 guests, please call or email our reservations team directly for availability checks on 03 441 0101, or [email protected].

Yes, we have combo packages including Gondola, Dinner and Luge rides. You can purchase these online or onsite. 

Our current opening times for Stratosfare Restaurant can vary throughout the year. Please check our Opening Hours for up-to-date information.

The Stratosfare Restaurant cancellation policy can be found here.

We do not have a formal dress code, however we ask everyone to respect that we are a family-friendly business.

Yes, it is! There are select tables in the restaurant which are wheelchair-access friendly. If possible, please let the Reservations team know if you’d require one and we will make the necessary arrangements to ensure it is accommodated, by calling 03 441 0101 or e-mailing [email protected] 

Yes, our Skyline Stratosfare Bar offers speciality drinks and a limited bar snack menu. For current opening times, please click here.

Yes, of course! Please get in touch with our Conference & Incentives team here.

Our purpose-built Luge carts provide the rider with full control over their speed and direction using a unique braking and steering system. It's simple to use, just pull back on the handlebars to slow down or stop and push forward to accelerate.

Luge rides on a single ticket cannot be split over different days.

Pre-schoolers under 2 years of age and anyone less than 80cm tall are not permitted to ride the Chairlift or Luge.

Pre-schoolers older than 2 years of age and taller than 80cm can ride the Luge in tandem on the Green track with an adult aged 15+ years at a cost of $5 for unlimited rides.

Yes, you can purchase extra Luge rides from the top of the Gondola.

To ride the Luge you must be in good health and be free of heart conditions, motion sickness, back problems or other physical limitations. For safety reasons, we do not allow expectant mothers to ride the Luge.

Yes, there are no footwear requirements for the Luge other than wearing some footwear, whichever you prefer.

Please note that it is a safety requirement that you must keep your feet in the Luge cart at all times, unless it is completely stopped.

The Luge is open to people of all ages and abilities. At the Luge Supervisor’s discretion, our Luge team will assist in any way we can to enable a guest with a disability to enjoy the Luge experience. Please ask a staff member for assistance.

At our complex on top of Bob’s Peak (via the Gondola) Luge riders take a second chairlift to the top of the Luge tracks and then ride the luge down to the bottom of this chairlift. Once you have finished your Luge rides you take the Gondola back down to Queenstown at your leisure.

You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.