Frequently Asked Questions

You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.

Yes, the Skyline complex is open 365 days a year, even on Easter, Christmas and New Year’s Day!

For specific activity operation hours, click here. 

Yes, there is an option to hike the Tiki Trail up to the Skyline complex. The Tiki Trail starts at the Gondola base and ends at the Skyline complex. It is a moderate hike and requires a good level of fitness. The walk time is an estimated 45 – 65 minutes one-way depending on your level of fitness.

Unfortunately not. The Skyline access road is only accessible to commercial vehicles and is not accessible to the public.

Parking near Skyline Queenstown is limited, so please allow sufficient time to find parking before your booking. There is council public parking available along Brecon Street. This is free for up to 240 minutes and is managed by the Queenstown Lakes District Council.

If parking along Brecon Street is not available, there are several other parking options around Queenstown central such as Man Street Car Park, and Recreational Ground Car Park etc. Large campervans are prohibited from parking in the Queenstown CBD and could face an infringement fee of $40-$60 if parked incorrectly. 33 dedicated parks for large campervans are available at the Boundary Street Carpark.

For more information on parking in Queenstown, click here.

Take a look at our Trade Information. Kindly note that starting an account does require significant processing time and procedures. All bookings made prior to an activated account will be on regular retail rates. Tour companies and travel agents are not permitted to directly purchase tickets online with Skyline.

No, Gondolas run consistently during normal open hours.

Click Here To Book Online

We offer reduced child rates for those aged between 5 and under 15 years old. Infants under the age of 5 years old can ride the Gondola Free of Charge.

The Skyline complex is wheelchair-friendly, and on a daily basis, we welcome guests in wheelchairs or with any other special requirements. We will always ensure they are fully supported and catered for. We are able to slow or even stop the Gondolas if needed.

We are able to help a guest in a wheelchair at both ends to be lifted out of the chair into the Gondola and the wheelchair will be folded into the Gondola with them. This does, however, depend on the severity of the disability - for example, if the customer is in an electric wheelchair, this may not be possible. We would handle this on a case-by-case basis.

While we don’t have a ramp, if the customer is wheelchair-bound, we will stop the gondola to allow the wheelchair in, and the Gondola operators will lift the wheelchair in. Most chairs do fit. However, we also have a wheelchair at the bottom of the Gondola (and at the top) we can provide to the guest if needed, and we can assist them in changing to our chair. Once at the top, we have lifts/ramps etc.

Unfortunately, the walking tracks outside the complex and the Moonlight Theatre are not wheelchair accessible.

The Gondola can fit up to 4 adults. Our Gondola operators will advise the best capacity fit if you have children when boarding.

Each Gondola ticket gives you a return trip (one way up to the Skyline complex, and one way down from the Skyline complex). If you wish to do multiple trips, you will need multiple Gondola tickets. 

Yes, if the pram/stroller is foldable, our Gondola operators are able to assist with folding it and placing it in the Gondola before you. Alternatively, you are welcome to leave your pram/stroller by our Gondola base berth and collect it once you have completed your Skyline activities.

No. The Luge tracks will not take you down to the Gondola base. You will complete all Luge rides at the end of the Luge track which is at the Skyline complex. Once all Luge rides and other activities are completed, you can then take the Gondola back down to the base.

Family 2+2 includes 2 adults and 2 children.

Family 2+3 includes 2 adults and 3 children.

Yes, we would recommend making a confirmed Lunch/Dinner booking to avoid disappointment, especially during our peak holiday periods.

Our service times can vary throughout the year. Check out our open hours page for more informartion.

Please note: The restaurant will be closed for Lunch reservations from Monday the 23rd of March through to Thursday the 30th of April 2020.

Our service times can vary throughout the year. Check out our open hours page for more informartion.

Dining time is limited to 90 minutes.

The Stratosfare restaurant will close once the last guest leaves.

Yes. They can be reserved with the Premium Dining Experience upgrade. The upgrade is an additional $25 per adult/child and guarantees you a table by the window and a complimentary drink each. Please book online here. The Premium Dining Experience upgrades are limited per day and subject to availability.

Yes, we cater to a wide range of dietary requirements. All dishes on the buffet spread are labelled vegetarian (V), vegan (VG), nut-free (NF), gluten-free (GF) or dairy-free (DF). Our chefs and wait staff are available if you have any questions. Please advise the Reservations team of any dietary requirements when making your booking.

Our beef, lamb, salmon and vegetarian dishes are Halal. Our chicken is supplied by a Halal-certified supplier; however, the processing plant may produce non-halal meat in separate production areas.

We offer reduced child rates for those aged between 5 and 14 years old. Infants under the age of 5 years old can dine Free of Charge.

Our dining combos include a return ride on our Gondola, and access to the all-you-can-eat buffet lunch or dinner, and tea or coffee. The price does not include any other beverages.

Online bookings are limited to 10 guests. If you wish to make a booking for more than 10 guests, please call or email our reservations team directly for availability checks on 03 441 0085 or reservations@skyline.co.nz.

Yes! We have a range of cakes available for order and purchase. Please advise us if you would like to organise this for you. Do note that we require 48 hours’ notice for each cake order.

Yes, we offer the following packages:

Gondola, Lunch and 5 Luge rides

• Includes a return ride on the Gondola, access to the all-you-can-eat buffet lunch, tea or coffee, and 5 Luge rides.

Gondola, Dinner and Wine for 2

• Includes a return ride on the Gondola, access for 2 adults to the all-you-can-eat buffet dinner, tea or coffee, and a bottle of our bespoke Stratosfare Moonblock Pinot Noir.

Gondola and Premium Dining Experience Lunch/Dinner

• Includes a return ride on the Gondola, access to the all-you-can-eat buffet lunch/dinner, tea or coffee, and a guaranteed table by the window, and a complimentary house drink.

Gondola, Dinner and Stargazing

• Includes a return ride on the Gondola, access to the all-you-can-eat buffet dinner, tea or coffee and a seat on our guided Stargazing tour.

Yes. You are welcome to purchase a Gondola, Dinner and Luge combo ticket in our shop. If you can't find the exact amount of Luge rides you want, you can add on Luge rides at the ticket office.

Yes, gift vouchers can be purchased online. Gift vouchers are open-dated and valid for up to 6 months from the date of purchase. They are non-refundable and fully transferable.

To purchase gift vouchers, head over to our Buy Tickets page and remember to check the ‘Buy as Gift Voucher’ option. The recipient will need to get in touch with Reservations to book on a specific date and time to use their gift.

If you would like individual gift vouchers, these must be purchased as separate transactions.

Yes, the Stratosfare Restaurant is open 7 days a week, 365 days a year, including Easter, Christmas and New Year’s Day.

The Stratosfare Restaurant cancellation policy can be found here.

No. Feel free to wear whatever you wish!

Yes, it is! There are select tables in the restaurant which are wheelchair-access friendly. Do let the Reservations team know if you’d require one and we will make the necessary arrangements to ensure it is accommodated. The tables offered as part of the Premium Dining Experience are unfortunately not wheelchair accessible as they are down a small flight of stairs.

Yes, the Skyline Stratosfare Bar is open from 11.00am until late and offers an extensive drinks menu including beer, wine, cocktails and barista coffee. There is also a variety of bar snacks available. Reservations are not required to access the Stratosfare Bar.

Yes, Stratosfare only offers a buffet option to our diners.

For pick and go options, the Market Kitchen Café is open from 9am daily and offers a selection of cuisines from around the world, including sandwiches, salads, pies, pizza, curries and a selection of cakes and desserts. Reservations are not required for the Market Kitchen Café.

Yes, that can be discussed! Please get in touch with our Conference & Incentives team here.

Our purpose-built Luge carts provide the rider with full control over their speed and direction using a unique braking and steering system. It's simple to use, just pull back on the handlebars to slow down or stop and push forward to accelerate.

Luge rides on a single ticket cannot be split over different days.

Children must be at least 6 years old and 110cm or taller to be allowed to ride the Blue Track unaccompanied.

Children must be 135cm or taller to be allowed to ride the Red Track unaccompanied.

Children under the age of 6 years old or under 110cm can ride the Luge in tandem on the Blue Track, with an adult aged 15+ years at a cost of $5 for unlimited rides (Future Luge Rider).

Yes, you can purchase extra Luge rides from the top of the Gondola.

If you have purchased a Luge photo you can download the image from our website. Photos are loaded 24 hours after they have been taken, select get photos and enter the code located on the bottom left corner of your photo.

You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.

Yes, as tours seats are limited, we would recommend reserving a spot on the Stargazing tour you wish to attend.

Check availability and buy your tickets here.

Yes! We invite guests to plan their activities to best experience what Skyline has to offer. We offer a combo ticket of Gondola, Dinner & Stargazing. Check availability and buy your tickets here. Check out the specific activity times here.

We offer reduced child rates for those aged between 5 and under 15 years old. Infants under the age of 5 years old can go on the tour Free of Charge.

Our Stargazing guides keep a close eye on the weather during the day and if they feel conditions are less than ideal for the outdoor tour, they will run the indoor tour. Sometimes this decision may not be made until tour time due to the ever-changing and unpredictable weather in Queenstown. On the nights when cloud fills the sky, join us on our “A Journey through the night sky” indoor tour option which uses high tech software to replicate our night sky here in Queenstown. You will see everything you can see on the outdoor tour plus more, as our program allows us to delve further into space than visible with telescopes here on earth.

The default tour language will be English, but we offer Mandarin/Cantonese/Japanese commentary on request. Get in touch with our reservations team to find out more.

Sometimes this decision may not be made until tour time due to the ever-changing and unpredictable weather in Queenstown. 

On the nights when cloud fills the sky, join us on our “A Journey through the night sky” indoor tour option.

Refunds are not payable if you cancel after 12.00pm on the day of the booked tour.

If conditions require that the tour is to be run in the Moonlight Theatre you will have three choices:

• Re-book for another date where space is available.
• Join the indoor tour and receive a $20 refund per adult or $10 per child.
• Or take a full refund for the Stargazing tour.

If you have purchased a Luge photo you can download the image from our website. Photos are loaded 24 hours after they have been taken, select get photos and enter the code located on the bottom left corner of your photo.

Due to the number of photos taken daily, we are unable to recover photos once you leave the complex. Photos must be purchased at the Luge or the base of the Gondola on the day.