• Gondola
    Please expect 15 minute queue times
  • Luge
  • Mountain Biking
    Opens 13th September 2018.
  • Stargazing
  • Kiwi Haka
  • Stratosfare Restaurant

Frequently Asked Questions

Looking for a quick answer? Check out our FAQs below. If you still cant find what you are look for then contact us.

Luge FAQs

  • How do I luge?

    Our purpose-built Luge carts provide the rider with full control over their speed and direction using a unique braking and steering system. It's simple to use, just pull back on the handlebars to slow down or stop and push forward to accelerate.

    Picture showing how to ride the luge. Release the handlebars slightly to accelerate and pull back on the handlebars to brake.
  • Can a single Luge ticket be split over different days?

    Luge rides on a single ticket cannot be split over different days.

  • Are there any height or age restrictions?

    Riders who are under 110cm will need to ride in tandem with an adult, and only on the Scenic or Intermediate tracks. Additionally, only infants who are able to walk and support their own body weight are able to ride with an accompanying adult. Riders who are between 110cm and 135cm, can ride the Scenic and Intermediate tracks unaccompanied. Children that are 10 years old and over 135cm can ride the Advanced Track unaccompanied.

  • Can I buy extra Luge rides onsite?

    Yes you can purchase extra Luge rides from the top of the Gondola.

  • How do I download a copy of my Gondola or Luge photo?

    If you have purchased a Luge photo you can download the image from our website.  Photos are loaded 24 hours after they have been taken, select get photos and enter the code located on the bottom left corner of your photo.

  • Can I buy tickets as a gift?

    You can purchase a gift voucher online. Choose the product you want, then make sure you select 'Buy as gift voucher' before clicking 'Add to Cart'.