COVID-19 Information

To our customers and community,

We are excited to move back into Alert Level 1 and once again enjoy the freedoms that come with it.

In response to the recent re-emergence of Covid-19 in our community, we ask that you remain vigilant whilst on site.

You can help us by practising the following Covid-19 guidelines:

  • Stay home if you’re sick.
  • Wash & dry or sanitise your hands.
  • Cough or sneeze into your elbow.
  • Scan in via our NZ COVID Tracer QR code.

Please follow the instructions of our friendly staff, who are always on hand to assist with any questions.

We will continue to follow the recommendations and directives from the Government and the Ministry of Health and update you as appropriate.

We thank you for your support and look forward to welcoming you safely to Skyline Queenstown soon.

If you have any feedback or concerns, please contact us via email at or call our friendly team at 03 441 0101.

Wayne Rose
General Manager
Skyline Queenstown

For additional information about Covid-19 please refer to the Ministry of Health website ( or if you have symptoms call the NZ Covid-19 Healthline free on 0800 358 5453 (+64 9 358 5453 for international SIMs).


  • Will you be open daily?

    We are currently open daily. Visit Skyline Queenstown Open Hours for up-to-date information.

  • What is your cancellation policy in relation to COVID-19?

    We understand you may need to cancel your visit to Skyline Queenstown due to COVID-19. Our standard Terms and Conditions will apply. Please contact us if you need to amend your upcoming booking.

  • Is there any health screening taking place before people are able to ride the Gondola?

    We are not currently conducting any health screenings, but contact tracing is encouraged onsite.

    We will continue to take advice from the Ministry of Health and will adapt our safety measures if it is advised to do so.

  • I want to take the Gondola by my own or only with my family. Can I do so?

    Yes, guests and staff can choose to ride a Gondola cabin by themselves or with their respective bubbles.

  • Will the Stratosfare Restaurant remain open?

    The Stratosfare Restaurant is open on selected dates. Please check our open hours for more information. The type of offering will depend on the current COVID-19 Alert Level. Under Alert Level 1, we will offer our signature Buffet dining, but if we move to Alert Level 2, our dining format will change to a set menu dining.

    To avoid missing out, we advise making a booking with our friendly reservations team.

    Please contact us if you have an enquiry regarding future bookings.

  • Can I grab a bite to eat or a hot drink at the top of the Gondola?

    Yes, our Market Kitchen cafe is open and serves delicious, fresh, local fare in a casual dining setting, with those world-class views over Queenstown just outside. The menu is designed as a pick and go and includes New York-style pizza, sandwiches, pies, fish and chips, burgers and more.

    When we operate under Alert Level 2 guidelines, we will follow the three ‘S’ principles; you will be seated to your own table, served by a dedicated staff member and separated at least 1m from other patrons. Please follow the advice of our friendly staff when visiting.

    For our current opening times, click here.

  • Is the Luge still open and operating as normal?

    Yes, of course! We have complimentary gloves and hairnets available for our Luge riders to minimise shared contact surfaces. We also encourage guests to use extra hand sanitisers, available at the top and bottom Luge stations.

    Please check current opening times here.

  • I wish to bring my own helmet to ride the Luge, is this allowed?

    Yes, you can bring your own helmet as long as it is not a full-face helmet. Please ensure your helmet has a strap to secure it and ensure it stays firmly in place while riding the Luge.

  • What additional safety measures are you taking to encourage good hygiene amongst guests and staff?

    Depending on the current Alert Level, additional safety measures will be required or encouraged. To continue protecting yourself and others, please:

    • Keep track of your visit using the NZ COVID Tracer App.
    • Wash or sanitise your hands using our complimentary hand sanitiser stations for guests and staff at pay stations and key locations around the complex.
    • Maintain physical distancing, and boarding the Gondola with your bubble only.
    • Cough or sneeze in your elbow, and using complementary gloves and hairnets available for the Luge.
    • Clean surfaces; we have increased our current cleaning schedules and introduced hospital-grade chemical cleaning processes.
    • Stay informed; our teams are briefed regularly on our response actions and can help to answer any questions you may have regarding the current situation.

    We will continue to adapt and update our actions as needed and encourage everyone to keep up to date with information from the Ministry of Health, available at

  • What measures do you have in place for contact tracing?

    We encourage everyone to keep track of their visit to Skyline by checking in using the official New Zealand Covid-19 Tracer App, NZ COVID Tracer App or use our manual sign-in sheet at Base Terminal.