COVID-19 Information

FAQs

• Will you be open daily?

  We are open but our operating hours have been reduced. For current opening times, click here.

• What is your cancellation policy in relation to Coronavirus (COVID-19)?

  We understand you may need to cancel your visit to Skyline Queenstown due to the Coronavirus situation. Our standard Terms and Conditions will apply. Please contact us if you need to amend your upcoming booking.

• Is there any health screening taking place before people are able to ride the Gondola?

  We are not currently conducting any health screenings, but contact tracing is required onsite.
  
  We will continue to take advice from the Ministry of Health and will adapt our safety measures if it is advised to do so.

• I want to take the Gondola by my own or only with my family. Can I do so?

  Yes, you will not be asked to share a cabin with others. Guests and staff can choose to ride a Gondola cabin by themselves or with their respective bubbles.

• Will the Stratosfare Restaurant remain open?

  Yes, Stratosfare Restaurant will remain open for our Winterfare dinner on Fridays and Saturdays. We will follow the three ‘S’ principles as per the Alert Level 2 guidelines; you will be seated to your own table, served by a dedicated staff member and separated at least 1m from other patrons.

  Our dining rooms are also restricted to a maximum capacity of 100 people. To avoid missing out, we advise making a booking with our friendly reservations team.

  Please contact us if you have an enquiry regarding future bookings.

• Can I grab a bite to eat or a hot drink at the top of the Gondola?

  Yes, our Market Kitchen cafe is open and serves delicious, fresh, local fare in a casual dining setting, with those world-class views over Queenstown just outside. The menu is designed as pick and go and includes New York style pizza, traditional curries, fresh salads, fish and chip, and more.

  Under the updated guidelines for Alert Level 2, we will follow the three ‘S’ principles; you will be seated to your own table, served by a dedicated staff member and separated at least 1m from other patrons. Our dining rooms are also restricted to a maximum capacity of 100 people, so please follow the advice of our friendly staff when visiting.

  For our current opening times, click here.

• Is the Luge still open and operating as normal?

  Yes, of course! We have complimentary gloves and hairnets available for our Luge riders to minimise shared contact surfaces. We also encourage guests to use extra hand sanitisers, available at the top and bottom Luge stations.

  Please check current opening times here.

• I wish to bring my own helmet to ride the Luge, is this allowed?

  Yes, you can bring your own helmet as long as it is not a full-face helmet. Please ensure your helmet has a strap to secure it and ensure it stays firmly in place while riding the Luge.

• What additional safety measures are you taking to encourage good hygiene amongst guests and staff?

  We will be operating in line with updated safety Alert Level 2 guidelines set out by the Ministry of Health to ensure the continued safety of our guests and staff.

  These measures include:

  • You will be required to sign in using the NZ COVID Tracer App or a manual sign-in sheet.
  • Guests and staff are encouraged to wear a mask in situations where physical distancing cannot be achieved.
  • Our dining rooms are restricted to a maximum of 100 people, and follow the three ‘S’ principles; you will be seated to your own table, served by a dedicated staff member and separated at least 1m from other patrons.
  • We have deployed complimentary hand sanitiser stations for guests and staff at pay stations and key locations around the complex.
  • Visual reminders on the importance of practising good hand hygiene are displayed in key areas such as bathrooms and staff rooms.
  • We have made complimentary gloves and hair nets available for the Luge.
  • We have increased our current cleaning schedules and introduced hospital-grade chemical cleaning processes.
  • We are briefing our teams regularly on our response actions and to help answer any questions they may have regarding the current situation.

  We will continue to adapt and update our actions as needed and encourage everyone to keep up to date with information from the Ministry of Health, available at www.health.govt.nz

• What measures do you have in place for contact tracing?

  Under the New Zealand Government's COVID-19 Alert Level 2, we require guests to check in to Skyline Queenstown when visiting. You are encouraged to use the official New Zealand Covid-19 Tracer App, NZ COVID Tracer App or use our manual sign-in sheet at Base Terminal.