COVID-19 Information

FAQs

• Will you be open daily?

  We are open but our operating hours have been reduced. For current opening times, click here.

• What is your cancellation policy in relation to Coronavirus (COVID-19)?

  We understand you may need to cancel your visit to Skyline Queenstown due to the Coronavirus situation. Our standard Terms and Conditions will apply. Please contact us if you need to amend your upcoming booking.

• Is there any health screening taking place before people are able to ride the Gondola?

  We are not currently conducting any health screenings, but contact tracing is required onsite.
  
  We will continue to take advice from the Ministry of Health and will adapt our safety measures if it is advised to do so.

• I want to take the Gondola by my own or only with my family. Can I do so?

  Yes, guests and staff can choose to ride a Gondola cabin by themselves or with their respective bubbles.

• Will the Stratosfare Restaurant remain open?

  Yes, Stratosfare Restaurant is open on Friday and Saturdays and additional days during the school holidays. The type of offering will depend on the current COVID-19 Alert Level. Under Alert Level 1, we will offer our signature Buffet dining, but when we move to Alert Level 2, our dining format will change to a set menu dining experience to comply with the three ‘S’ principles as per the Alert Level 2 guidelines; you will be seated to your own table, served by a dedicated staff member and separated at least 1m from other patrons.

  To avoid missing out, we advise making a booking with our friendly reservations team.

  Please contact us if you have an enquiry regarding future bookings.

• Can I grab a bite to eat or a hot drink at the top of the Gondola?

  Yes, our Market Kitchen cafe is open and serves delicious, fresh, local fare in a casual dining setting, with those world-class views over Queenstown just outside. The menu is designed as pick and go and includes New York style pizza, sandwiches, pies, fish and chips, burgers and more.

  When we operate under Alert Level 2 guidelines, we will follow the three ‘S’ principles; you will be seated to your own table, served by a dedicated staff member and separated at least 1m from other patrons. Please follow the advice of our friendly staff when visiting.

  For our current opening times, click here.

• Is the Luge still open and operating as normal?

  Yes, of course! We have complimentary gloves and hairnets available for our Luge riders to minimise shared contact surfaces. We also encourage guests to use extra hand sanitisers, available at the top and bottom Luge stations.

  Please check current opening times here.

• I wish to bring my own helmet to ride the Luge, is this allowed?

  Yes, you can bring your own helmet as long as it is not a full-face helmet. Please ensure your helmet has a strap to secure it and ensure it stays firmly in place while riding the Luge.

• What additional safety measures are you taking to encourage good hygiene amongst guests and staff?

  Depending on the current Alert Level, additional safety measures will be required or encouraged. To continue protecting yourself and others, please:

  • Keep track of your visit using the NZ COVID Tracer App.
  • Wash or sanitise your hands using our complimentary hand sanitiser stations for guests and staff at pay stations and key locations around the complex.
  • Maintain physical distancing, and boarding the Gondola with your bubble only.
  • Cough or sneeze in your elbow, and using complimentary gloves and hair nets available for the Luge.
  • Clean surfaces; we have increased our current cleaning schedules and introduced hospital-grade chemical cleaning processes.
  • Stay informed; our teams are briefed regularly on our response actions and can help to answer any questions you may have regarding the current situation.

  We will continue to adapt and update our actions as needed and encourage everyone to keep up to date with information from the Ministry of Health, available at www.health.govt.nz

• What measures do you have in place for contact tracing?

  We encourage everyone to keep track of their visit to Skyline by checking in using the official New Zealand Covid-19 Tracer App, NZ COVID Tracer App or use our manual sign-in sheet at Base Terminal.