Skyline Queenstown is operating under Covid-19 Level 2 restrictions. Open hours vary, for more information click here.

COVID-19 Information

Updated: Monday 6th September

To our valued customers and community, 

We are thrilled to announce that Skyline Queenstown will reopen under Delta Level 2 from Wednesday the 8th September.

We thank you for your support and look forward to welcoming you safely to Skyline Queenstown!

Wayne Rose
General Manager
Skyline Queenstown

For additional information about Covid-19 please refer to the Ministry of Health website (www.health.govt.nz) or if you have symptoms call the NZ Covid-19 Healthline free on 0800 358 5453 (+64 9 358 5453 for international SIMs).

  • Will you be open daily?

    Visit Skyline Queenstown Open Hours for up-to-date information.

  • Will the Stratosfare Restaurant remain open?

    Please note that depending on the current COVID-19 Alert Level, we may need to change our signature Buffet dining experience to comply with additional safety guidelines. In the event of a change in COVID-19 Alert Levels, we will inform you of any changes to our offering and how it may impact your booking.

    For up-to-date Restaurant hours, visit our Open Hours page.

  • Will masks be mandatory whilst onsite at Skyline Queenstown?

    Yes, we require everyone who visits us to wear a mask whilst we operate at Delta Alert Level 2. Consuming food or drinks at the Stratosfare Restaurant or Market Kitchen Café will be the only exceptions to this rule.

  • Can I grab a bite to eat or a hot drink at the top of the Gondola?

    Yes, our Market Kitchen cafe is open and serves delicious, fresh, local fare in a casual dining setting, with those world-class views over Queenstown just outside. The menu is designed as a pick and go and includes New York-style pizza, sandwiches, pies, fish and chips, burgers and more.

    When we operate under Alert Level 2 guidelines, we will follow the three ‘S’ principles; you will be seated to your own table, served by a dedicated staff member and separated at least 2m from other patrons. Please follow the advice of our friendly staff when visiting.

    For our current opening times, click here.

  • I want to take the Gondola by my own or only with my family. Can I do so?

    Yes, guests and staff can choose to ride a Gondola cabin by themselves or with their respective bubbles.

  • Is the Luge still open and operating as normal?

    Yes, it is. We have complimentary gloves and hairnets available for our Luge riders to minimise shared contact surfaces. We also encourage guests to use extra hand sanitisers, available at the top and bottom Luge stations.

    Please check current opening times here.

  • I wish to bring my own helmet to ride the Luge, is this allowed?

    Yes, you can bring your own helmet as long as it is not a full-face helmet. Please ensure your helmet has a strap to secure it and ensure it stays firmly in place while riding the Luge.

  • What measures do you have in place for contact tracing?

    During Delta Alert level 2, everyone is required to keep track of their visit to Skyline Queenstown by checking in using the official New Zealand Covid-19 Tracer App, NZ COVID Tracer App or use our manual sign-in sheet at Base Terminal.   

  • What additional safety measures are you taking to encourage good hygiene amongst guests and staff?

    Depending on the current Alert Level, additional safety measures will be required or encouraged. To continue protecting yourself and others, please:

    • Keep track of your visit using the NZ COVID Tracer App.
    • Wash or sanitise your hands using our complimentary hand sanitiser stations for guests and staff at pay stations and key locations around the complex.
    • Maintain physical distancing, and boarding the Gondola with your bubble only.
    • Cough or sneeze in your elbow, and using complementary gloves and hairnets available for the Luge.
    • Wear a face covering when inside our complex, except if seated for dining at the Stratosfare Restaurant or Market Kitchen Café.
    • Clean surfaces; we have increased our current cleaning schedules and introduced hospital-grade chemical cleaning processes.
    • Stay informed; our teams are briefed regularly on our response actions and can help to answer any questions you may have regarding the current situation.

    We will continue to adapt and update our actions as needed and encourage everyone to keep up to date with information from the Ministry of Health, available at www.health.govt.nz

  • What is your cancellation policy in relation to COVID-19?

    We understand you may need to cancel your visit to Skyline Queenstown due to COVID-19. Our standard Terms and Conditions will apply. Please contact us if you need to amend your upcoming booking.

  • I purchased tickets through an Online Travel Agent (OTA) but no longer wish to visit, can I get a refund?

    You will need to contact the OTA that you made the original booking through. The refund is at their discretion.