COVID-19 Information

Visit Skyline Queenstown Open Hours for up-to-date information.

Please note that depending on the current COVID-19 Alert Level, we may need to change our signature Buffet dining experience to comply with additional safety guidelines. In the event of a change in COVID-19 Alert Levels, we will inform you of any changes to our offering and how it may impact your booking.

For up-to-date Restaurant hours, visit our Open Hours page.

Yes, we require everyone who visits us to wear a mask whilst we operate at Delta Alert Level 2. Consuming food or drinks at the Stratosfare Restaurant or Market Kitchen Café will be the only exceptions to this rule.

Yes, our Market Kitchen cafe is open and serves delicious, fresh, local fare in a casual dining setting, with those world-class views over Queenstown just outside. The menu is designed as a pick and go and includes New York-style pizza, sandwiches, pies, fish and chips, burgers and more.

When we operate under Alert Level 2 guidelines, we will follow the three ‘S’ principles; you will be seated to your own table, served by a dedicated staff member and separated at least 2m from other patrons. Please follow the advice of our friendly staff when visiting.

For our current opening times, click here.

Yes, guests and staff can choose to ride a Gondola cabin by themselves or with their respective bubbles.

Yes, it is. We have complimentary gloves and hairnets available for our Luge riders to minimise shared contact surfaces. We also encourage guests to use extra hand sanitisers, available at the top and bottom Luge stations.

Please check current opening times here.

Yes, you can bring your own helmet as long as it is not a full-face helmet. Please ensure your helmet has a strap to secure it and ensure it stays firmly in place while riding the Luge.

During Delta Alert level 2, everyone is required to keep track of their visit to Skyline Queenstown by checking in using the official New Zealand Covid-19 Tracer App, NZ COVID Tracer App or use our manual sign-in sheet at Base Terminal.   

Depending on the current Alert Level, additional safety measures will be required or encouraged. To continue protecting yourself and others, please:

• Keep track of your visit using the NZ COVID Tracer App.
• Wash or sanitise your hands using our complimentary hand sanitiser stations for guests and staff at pay stations and key locations around the complex.
• Maintain physical distancing, and boarding the Gondola with your bubble only.
• Cough or sneeze in your elbow, and using complementary gloves and hairnets available for the Luge.
• Wear a face covering when inside our complex, except if seated for dining at the Stratosfare Restaurant or Market Kitchen Café.
• Clean surfaces; we have increased our current cleaning schedules and introduced hospital-grade chemical cleaning processes.
• Stay informed; our teams are briefed regularly on our response actions and can help to answer any questions you may have regarding the current situation.

We will continue to adapt and update our actions as needed and encourage everyone to keep up to date with information from the Ministry of Health, available at www.health.govt.nz

We understand you may need to cancel your visit to Skyline Queenstown due to COVID-19. Our standard Terms and Conditions will apply. Please contact us if you need to amend your upcoming booking.

You will need to contact the OTA that you made the original booking through. The refund is at their discretion.