A Gondola Carriage Ascends The Skyline Queenstown Cableway In The Early Morning Light With Cecil Peak Behind It.

COVID-19 Information

Last Update: May 12th 2020

To our customers and community,


Skyline Queenstown will open from Saturday 16th of May!


While we will be operating at a reduced capacity, we are thrilled that the iconic Gondola that has graced Queenstown since 1967 will be running again.


The past months have been challenging times for our people, our community and our industry, and unprecedented for Skyline Queenstown. But as New Zealand moves to Alert Level 2, it is with great relief that we can start to navigate the next phase of the Covid-19 response and invite our Kiwi families and friends up for a bit of fun at the top.


In line with the New Zealand Government directive, we are taking extra safety measures to ensure our guests and staff can enjoy our activities safely. These include keeping guests in their respective bubbles, maintaining the highest standard of hygiene on-site, and registering contact details for all visitors to Skyline Queenstown. Please follow the instructions of our friendly staff, who will assist with any questions.


We will continue to follow the recommendations and directives from the Government and the Ministry of Health and update you as appropriate.


We thank you for your support and look forward to welcoming you safely at Skyline Queenstown soon.


Wayne Rose
General Manager
Skyline Queenstown

For additional information about Covid-19 please refer to the Ministry of Health website (https://www.health.govt.nz/) or if you have symptoms call the NZ Covid-19 Healthline free on 0800 358 5453 (+64 9 358 5453 for international SIMs).


COVID-19 Frequently Asked Questions

Skyline Queenstown is looking forward to welcoming visitors safely. As we continue to monitor the evolving situation in relation to COVID-19, we have implemented additional preventative measures in line with the recommendations of the Ministry of Health.

FAQs

  • What measures do you have in place for contact tracing?

    Under the New Zealand Government's COVID-19 Alert Level 2, we are required to check each guest in and out for contact tracing purposes. To do this we use a service called Checkin-19 (https://checkin-19.com/).

    How does it work?

    On entry and exit from Skyline Queenstown, you will be asked to use your mobile phone device to scan a QR code. These will be clearly marked, and easy to find.

    If you have difficulty using the QR code, you can also check in on your mobile device via the web browser, or failing that manually at the guest services desk.

    When checking in you will be asked for:

    • your first and last name
    • home address
    • mobile phone number
    • email contact details

    This information will enable to create an accurate visitor log, which will only be used for the purposes of COVID-19 related contact tracing. It is also saved for future check-ins on the site.

    For more information on Checkin-19, including their privacy policy, visit their website here.

  • Will you be open daily?

    Initially, we will open with reduced hours and will adjust our operating hours as appropriate. For current opening times, click here.

    Our Stratosfare Restaurant & Bar, and Stargazing tours will remain closed until further notice, however all other activities, including Gondola, Luge, Market Kitchen café and Souvenir shop will open.

  • What is your cancellation policy in relation to Coronavirus (COVID-19)?

    We understand you may need to cancel your visit to Skyline Queenstown due to the Coronavirus situation. Our standard Terms and Conditions will apply. Please contact us if you need to amend your upcoming booking.

  • Is there any health screening taking place before people are able to ride the Gondola?

    We are not currently conducting any health screenings, however we are keeping a visitor register at the Base Terminal to record contact details of everyone who arrives onsite.

    We will continue to take advice from the Ministry of Health and will adapt our safety measures if it is advised to do so.

  • I want to take the Gondola by my own or only with my family. Can I do so?

    Yes, you will not be asked to share a cabin with others. Guests and staff can choose to ride a Gondola cabin by themselves or with their respective bubbles.

  • Will the Stratosfare Restaurant remain open?

    Stratosfare Restaurant will remain closed until further notice; however, we are committed to offering our guest premium dining options as soon as we can.

    Please contact us if you have an enquiry regarding future bookings.

  • Will the Market Kitchen café remain open?

    Yes, however, we have implemented additional preventative measures to ensure we comply with the safety guidelines from the Ministry of Health. Please follow the instructions of our friendly staff, who will assist with any questions.

    Additional seating is arranged to allow for the minimum physical distance requirement outlined by the COVID-19 guidelines.

    For our current opening times, click here.

  • Is the Luge still open and operating as normal?

    Yes, of course! We have complimentary gloves and hairnets available for our Luge riders to minimise shared contact surfaces. We also encourage guests to use extra hand sanitisers, available at the top and bottom Luge stations.

    Please check current opening times here.

  • I wish to bring my own helmet to ride the Luge, is this allowed?

    Yes, you can bring your own helmet as long as it is not a full-face helmet. Please ensure your helmet has a strap to secure it and ensure it stays firmly in place while riding the Luge.

  • What additional safety measures are you taking to encourage good hygiene amongst guests and staff?

    • We have deployed complimentary hand sanitiser stations for guests and staff at pay stations and key locations around the complex.

    • Our staff are also assigned ‘a bubble’ and will be operating strictly within their respective bubbles.

    • Visual reminders on the importance of practising good hygiene are displayed in key areas such as bathrooms and staff rooms.

    • We have increased the frequency and extent of our cleaning schedules.

    We will continue to adapt and update our actions as needed and encourage everyone to keep up to date with information from the Ministry of Health, available at www.health.govt.nz