Frequently Asked Questions

Gondola

How many times can I ride the Gondola?

Gondola tickets are valid for one return ride.

Is the Gondola wheelchair accessible?

Yes, on request the Gondola can be slowed or stopped to allow easy access for all guests, assistance is also available if required at the base and the top of the Gondola.  Our friendly team will be happy to assist to ensure you enjoy your journey.

What if I am too scared to ride the Gondola?

We can arrange for one of our team to transport you in our company van to the top.  It is essential you call ahead to arrange this so we can ensure there is no delay on your arrival. 

What is included in a family pass/family deal?

Family = 2 adults & a maximum of 3 children (aged 5 -14 years)

Do I need to make a booking?

Bookings are not required for the Gondola, Luge or activities but are essential for Stratosfare Restaurant & Star Gazing at Skyline.

Book Online or contact the reservations team via email rotorua@skyline.co.nz or phone 07 347 0027.

Restaurant

Can window seats in the restaurant be reserved?

Premium table allocations can be purchased for dinner bookings at an additional cost per seat. Please call our reservations team on 07 347 0027 to book.

Window seats cannot be reserved for lunch bookings. 

Does the restaurant offer gluten free and vegetarian dishes?

Yes we cater for a wide range of dietary requirements, our chefs and wait staff are available if you have any questions.

Please alert the reservation team to any dietary requirements when making your reservation.

 

Luge

What age are children allowed to ride the Luge?

Children must be at least 6 years old to be allowed to ride the Luge alone; if they are under 6 years old they can ride the Luge in tandem with an adult for an additional $2 per ride.

Is there a minimum height restriction for the Luge?

Children must be at least 6 years old and 110cm or taller to be allowed to ride the Scenic Luge Track unaccompanied.

Children must be 135cm or taller to be allowed to ride the Advanced Luge Track unaccompanied.

Children under the age of 6 years old or under 110cm can ride the Scenic Luge in tandem, with an adult aged 15+ years at a cost of $2 per ride (Future Luge Rider).

Where do the Luge start/tracks finish?

The luge tracks start at our complex on top of Mt Ngongotaha (via the gondola).  Luge riders drive their Luge down the trails finishing approx 400m downhill from the complex.  You then take a second chairlift to return to the top of the luge tracks and the Skyline Complex. 

Can I Luge at night or in the rain?

The Luge is open from 9am – dusk daily and operates in almost all weather conditions including rain or snow.

Are lockers available at the Skyline complex?

Yes there are lockers available from $2 at the top of the Luge, for you to store your valuables while Luging. A $20 refundable deposit is required to use lockers. See the iNZpired store for locker hire.

Photos

How do I download a copy of my Gondola or Luge photo?

If you have purchased a Luge photo you can download the image from our website.  Photos are loaded 24 hours after they have been taken, select get photos and enter the code located on the bottom left corner of your photo.

Can I purchase a Gondola or Luge photo after my visit to Skyline?

Due to the number of photos taken daily we are unable to recover photos once you leave the complex. Photos must be purchased at the Luge or the base of the Gondola on the day.

Groups

Is it possible to make bookings for large groups/corporate events?

Yes, to organise a large group* or corporate booking, please contact the functions team at rotoruafuntions@skyline.co.nz

*Please note that group bookings are for twenty or more guests.

Can I hire a private venue?

The minimum number of guests required to book a private venue is 120 paying adults.

*Numbers can be negotiable depending on the date you wish to book

Terms and Conditions

How long do I have to use my tickets?

Online tickets are vallid for redemption within 6 months of purchase. 

Can I change the dates times for restaurant reservations?

You can alter a restaurant reservations within 24 hours of your booking. 

Can I give my tickets to someone else?

Tickets are fully transferrable.

Can I buy tickets as a gift?

You can purchase a gift voucher online to give as a gift.  See more details on Gift Vouchers here. 

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Open daily 9am till late
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* Valid at Skyline Rotorua only.
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